Verizon is the worst company. Their rate plans are ridiculous and the reception is not the best. Customer Service is the worse and this phone is not the best. Usually people call me and I dont hear the phone rings and it send them to the voicemail constantly.

Known dead spot for over 4 years. Nextel ignoring it.

I get excellent reception for 15 to 30 minutes a day and NO reception anywhere from Lower Manhattan to Central Park West the rest of the time. Usually, early in the morning or late at night I'll get a strong signal on the 19th floor in my west-facing apartment. Then, in mid conversation, pfft! Dead as a doornail for the next 12 to 23 hours. This phone is still usng a SIM from the AT&T service. A salesperson in the Cingular store beween 53rd and 54th on Broadway told me that's probably what the problem is. The contract was originated on the West Coast, and even though we are now out of contract, the guy told me that only my wife, who signed up for the service, can get the SIM changed. As my wife is still on the West Coast, this is a pain. I may just sign a new service contract with Cingular here and get a new phone. My sister-in-law was in NYC Tuesday night and got excellent Cingular connectivity everywhere we went in Manhattan, including the subway tunnels.

Reception is spotty at best... have to be near a window.

Terrible reception, none at all at home. Lots of garbled calls and dropped calls in the neighborhood. Use Verizon, they have much better coverage.

Get absolutely no reception in this area even though tower is at NYS Thruway Ext 25, just down the road. Nextel Reps don't understand it! Have to hang outside a window to get any cells!

Very frustrating too many dropped calls. Service is extremely poor and needs to be worked on.

I haven't found a phone yet that gets reception in this area. Neighbors tall me they have no reception. Friends and family that come have no reception. We live in a reception dead spot!

I have T-Mobile and get zero reception in tall buildings in NYC. Everywhere else its great. But inside of buildings zero. I hate it, I cant make or receive phone calls in my home.

Fagetaboutit. There's no working tower on Route 30 from Route 28 (below Margaretville) almost all the way to Route 17 at East Branch. East Branch now has limited Verizon reception.