Sprint
(1 star) |
Huntington Ave. Behind the Prudential Building,
Boston, MA 02115 |
I live right near the corner of West Newton and St. Botolph street... Sprint telephone and internet coverage was better before they went 4G LTE. When they were 3G I had decent phone and internet service. Up until I got rid of them in September I did not. I simply had no phone service or internet on St. Botolph at all. Also right behind the Prudential building on Huntington Ave and around the Christian Science Center there was is spotty or no service either. I work in downtown Boston financial district. There are many places in downtown Boston where you have no phone service, no internet service and what service you do have is very spotty. I do contract work and I can't begin to tell you how much money I lost due to missed phone calls. I contacted Sprint many times and after finally crawling my way to a higher level of tech support I was told OUTRITE its as good as its gonna get. "Boston's market has been upgraded and until we get other cities up to 4G this is what where we are." I had four lines and a tablet with Sprint. I disconnected all of my services with Sprint. 2 of them were a bit of a battle due to contract commitments. I managed to get out of those commitments and early termination fees by explaining to them they are not providing me with a usable service so what would make me want to stay with them? At first it didn't work but I went up the level of management and finally they get sick of me. I guess that's what it takes. The representatives and management seem to take this in stride.it sounds like they hear this all the time. I jumped over to Verizon as much as I didn't want to but at least I'm able to use my phone and Internet now. I need to be connected at all times. I couldn't afford to be a Sprint customer anymore.
Was this review helpful to you?Sprint
(1 star) |
St. Clement's Church | Warner St.& Boston Ave.,
Medford, MA 02155 |
Consistently only 1 bar for about 18 months (2013 to 2014). Many dropped calls. Multiple conversations with Sprint. I've been a customer for 15 years, but these past two years my connection at home is awful. I even had them replace my phone, to make sure it wasn't an equipment failure on my end. It' still the same bad reception. Meanwhile the tower is literally one block from my home. Overall I like Sprint, but not being able to use my iPhone for calls at home is both perplexing and frustrating.
Was this review helpful to you?AT&T
(1 star) |
Rt. 16 | Rt 28,
Medford, MA 02155 |
AT&T reception is typically disastrous. Usually 2-3 bars but that means nothing. Data is 80-90% ok but that's because of comcast wireless modem. I ask many people to text instead of call since it's ok with AT&T. I can do a text conversation fine. Of like 50+ calls per week, I get about 15 dropped calls per week. Maybe 10-15 calls / week never get through with a ring (straight to voicemail or missed). About 30-50% of calls, people are asking me if I am there and they say must be their phone but I mention I have poor service from AT&T. Maybe 75% of those calls get dropped, so almost half my calls get dropped. It's typical I'll have to make 3-4 calls to continue a 5-6 minute conversation. With customer service, I always mention to agents my cell phone so they can call me when my call gets cut off. So some of them will call back. Even AT&T customer service gets dropped frequently. At least their personnel have been very helpful (they researched my issue and notes even on technical customer service calls they can't reach me) and I get lots of freebies since they admitted there is lots of problems they cannot fix with my cell phone. But they cannot solve technical issues. And sadly I'm near a major urban like intersection with no "solid" buildings. My old iPhone 3 had good reception but the iPhone 4 was terrible.
Was this review helpful to you?AT&T
(1 star) |
Centennial Ave. | Garfield Ave.And Dana St.,
Revere, MA 02151 |
Garfield high school inside no reception outside 1 bar4g or4glte reception data super slow wait over 15 minute not finished loading centennial ave 1bar 4g or 4glte sometime no coverage reception dana st same problem 1 bar 4g or 4glte AT&T coverage map lie coverage on revere
Was this review helpful to you?Sprint
(1 star) |
South Station,
Boston, MA 02111 |
My service is always cutting in and out, and even when I have good service sometimes I just don't get text messages for about a half hour or so while walking around the city. If somebody texts me when I have bad service I won't get the text for several hours
Was this review helpful to you?AT&T
(4 stars) |
16th Story of Work Building | PO Square,
Boston, MA 02109 |
Had ATT forever (like, since it was CellOne Boston, then Cingular, etc.). Never had a problem. Got lured to T-Mobile - horrible coverage all around Boston. Dropped calls, static, SLOW data, etc. Tried Sprint. Same thing, except I now couldn't get calls even in my home. Back to ATT about 5 years ago. Even from the edge of the Grand Canyon, I get a good signal and data (albeit slow data on the canyon's edge). I know it costs more, but ATT's network is smooth and solid. So, unless the others step up, ATT it will be.
Was this review helpful to you?Verizon
(0 stars) |
Johnson Ave.,
Winthrop, MA 02152 |
My whole family drops calls as soon as they're connected. $300 a month for what
Was this review helpful to you?Sprint
(1 star) |
Chelsea Soldiers Home,
Chelsea, MA 02150 |
Up on the hill my phone drops calls and rarely does it ever get 4glte for data. I have complained but some person in India doesn't really seem to care about my problems
Was this review helpful to you?Verizon
(1 star) |
One Devonshire Place | Washington St.,
Boston, MA 02109 |
Calls dropped most of time. Sometimes no signal on the bar, or maybe one bar. Could not wait for contract to end.
Was this review helpful to you?T-Mobile
(4 stars) |
Union Square,
Somerville, MA 02143 |
I'm very happy with my $30 / mo prepaid plan (unlimited texts, 5GB data before throttling, 100 mins voice). LTE data speed is amazing, often faster than WiFi! Switched from Virgin Mobile, and the improvement in coverage and speed was tremendous.
Was this review helpful to you?Verizon
(1 star) |
1 Emerson PL Off Blossom St., Boston 02114 | Across the St.From the Back of MGH,
Boston, MA 02114 |
I cannot receive calls most of the time. Odd noises but no ringing to my apartment. My best clue is if the call goes to voicemail. Then when I check voicemail and if a message has been left I can call the parties back. Also, calls drop multiple times even when on the line with a Verizon technician in a call I initiate from home. Verizon says it is because my building is old, made of brick and or concrete. Verizon representative promised me that with a new phone and another 2 year contract nothing will improve in terms of my ability to get and hold calls while at home.
Was this review helpful to you?AT&T
(4 stars) |
Massachusetts Ave. | Albany St.,
Cambridge, MA 02139 |
The reception is good on MIT campus and in my dorm on Albany St. Haven't had any dropped calls. I use wifi usually and can't comment on data.
Was this review helpful to you?AT&T
(1 star) |
305 Memorial Dr.,
Cambridge, MA 02139 |
Maseeh Hall on the MIT campus has extremely poor AT&T cell phone reception inside the dorm. I called AT&T customer service today and they basically said that they had good signals in the area and they blamed the "Maseeh architecture" for the poor indoor reception. After having been a AT&T customer for the last 30 or so years, I'm switching to Verizon. Verizon customers have much better reception inside Maseeh.
Was this review helpful to you?T-Mobile
(1 star) |
Ball Square,
Somerville, MA 02144 |
Reception varies between bad and none, even outside on the Broadway sidewalk. I thought AT&T was bad for dropped calls, but they at least consistently delivered 3G. I am just trying switching to T-Mobile, and if they don't get their act together I'm cancelling; this is unacceptable.
Was this review helpful to you?Verizon
(1 star) |
South Point Channel | Summer St.,
Boston, MA 02110 |
I have bars and I have 3G showing and yet my apps fail, my internet sits and spins, and calls are fuzzy or drop every 20-30 seconds. I have horrible reception here in South Boston but also on the commuter train, in Back Bay and in the Financial District. I actually passed my destination because my phone's GPS said I was still 4 blocks away and it even had me indicated 3 streets over from where I was. The cell service in this city is horrific let alone trying to use data. It just plain doesn't work.
Was this review helpful to you?Sprint
(1 star) |
Comm Ave. | Harvard Ave.,
Allston, MA 02134 |
had good reception in my apartment for 9 years. now the sound cuts out all the time. I can only hear every 4th word of the caller and vice versa. I contacted Sprint and they claimed they are upgrading to 4G in my area.
Was this review helpful to you?AT&T
(0 stars) |
Pleasant St. | Memorial Dr.,
Cambridge, MA 02139 |
I have no data at all in my building. I am paying $100 per month. ATT is the biggest rip off going. Can"t wait to switch!
Was this review helpful to you?T-Mobile
(1 star) |
Longwood Area,
Boston, MA 02215 |
No service at all whatsoever if you are going in the basement or Lower Level floors in any of the hospitals. It is the worst! Even in higher level floors, service is very crappy. And the only reason I switched is because someone was paying my phone bill! I am so disappointed with T-Mobile!
Was this review helpful to you?T-Mobile
(1 star) |
Pearl St. | Chestnut St.,
Cambridge, MA 02139 |
Even though t-mobile's coverage map shows us with great reception, it ain't so. We just switched from Verizon to T-Mobile for their prepaid service, and we have had really bad voice reception (barely intelligible), texts are not coming through, and forget the data. Stinks.
Was this review helpful to you?Verizon
(4 stars) |
Pearl St. | Chestnut St.,
Cambridge, MA 02139 |
Always - not always perfectly - could get reception here with Verizon. Dumb phone.
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