The other reviews on here don't take into account this is NYC, even though some of the reviewers appear to live and work here. New York has several complications for cell phone carriers. Tall buildings is one obvious one. Cell phone towers have limits to their range. When you work in a tall building on a floor above 20 or so, you can probably expect poor service unless your building has some way to boost signal strength. My suggestion is if you have a phone that allows you to connect to the internet wirelessly, do so. Some providers (T-Mobile is one) even allow you to make phone calls through this wireless connection. This problem with tall buildings is common to any cell phone provider in New York. Another issue of course is the large underground rail and subway system. Cell phone providers have begun creating a network at the platforms. You can get service at most platforms in Manhattan and in some platforms in the other boroughs. Service while on a moving train is almost non-existent, as it would require allowing the providers to get into the tunnels to set up some sort of continuous network. For now, it doesn't exist, and it doesn't matter which provider you have, the issue is the same. Most New Yorkers know their smartphones won't work while the train is in motion and underground. Other than these two instances, I have great service anywhere I have been in NYC. I understand that tall buildings and subway tunnels are a tough issue for the providers to resolve. Just be realistic in your expectations. What you really should be concerned with is when one provider can't get decent service in NYC where others have no issue (Sprint). If you live here, switch to someone else. If you're just visiting, grin and bear it or pick up a prepaid phone from another carrier that you can use while here.Was this review helpful to you?
Very poor data connection Most of the time spins to get the towerWas this review helpful to you?
I came here because I was thinking of switching from Verizon to something else. All of the dead spots that the Sprint, T-Mobile, and ATT customers were talking about, I've also experienced. No signal whatsoever in Grand Central, no signal in the subways (some on some platforms), poor reception in Penn Station and often no reception once downstairs on a train. I was hoping for a better signal from someone else... Verizon will tell me that I have 4G LTE connection, but it'll be one bar and do nothing. What good is LTE if it's barely connected? I've heard that Sprint's is faster, but these reviews aren't encouraging.Was this review helpful to you?
I work inside penn station and my Sprint phone has no signal I got to keep moving from one place to the other to make a phone call or go outside to the street I saw contractos from spring installin antenas inside but they dont even know when this job is going to be finnish meanwhile all my coworkers have Verizon and then can make call and search the internet just about everywhere This situation sucks and I'm getting tired from this situationWas this review helpful to you?
Terrible service. I am constantly travelling around the city and rarely get "4G" and when I do its terrible speeds. I can stand in one spot and run the full gambit from 4G to 3G to 1x to no service without moving. Full "4G" right now, just ran speed test and getting 2.91Mbps. A Tmo co-worker just got 29.91Mbps, with only 2 bars 4G. Just not worth it to save the few $ that my company discounts for sprint, today they lose another customer. Cant wait to get the Note4 on Tmobile!Was this review helpful to you?
Many times I get no reception at all. Phone says "No internet connection" with full bars. Crappy!Was this review helpful to you?
My 3 yr old phone died last night and I'm sitting here exploring whether or not to upgrade and switch carriers. I can see others experience is negative, so I'll keep my carrier. Much seems to have happened in the last 3 years because coverage on my personal phone has improved dramatically since I switched to Sprint. Hope that helps anyone landing here, you all helped me decide to keep my carrier. Its important you also check signal access and coverage and your phone's capabilities before switching. Where I live I have access to many carriers. Where I work, only 2 carriers provide coverage to the 40th fl where I work. You can find what coverage is like in your area online (this site) or via apps. Then there's the phone, the older phones with older technology dont work well on newer equipment. So though I'm staying with my carrier I am buying a relatively newer phone (NOT an iPhone) in order to continue my cellular bliss!Was this review helpful to you?
My 3 yr old phone died last night and I'm sitting here exploring whether or not to upgrade and switch carriers. I can see others experience is negative, so I'll keep my carrier. Much seems to have happened in the last 3 years because coverage on my personal phone has improved dramatically since I switched to Sprint. Hope that helps anyone landing here, you all helped me decide to keep my carrier.Was this review helpful to you?
You guys are spoiled brats. Everything must be now, perfect, a dedicated pipeline only for your data. Earth to sheep, most of other countries have service prices set extremely high and coverage is nonexistent. Stop the whining brats, when the stuff hits the fan I want to see people appreciate your luxuriesWas this review helpful to you?
My phone is basically useless inside buildings. I'm forced to either use my office phone or head outside to the street to make a call. I've also noticed recently the "red x" next to reception icon on my phone when trying to make calls / send texts while outside. I'm unable to use my phone for a good 30 minutes whenever this happens. My GF has Verizon and experiences none of these issues.Was this review helpful to you?