T-Mobile
Until September 2021, my wireless service was with cricket. Hearing about the additional features offered by T-Mobile for the same cost of my cricket plan, I switched over to TMobile magenta plan. Since then, I have experienced many dropped calls from my specific location as well as intermittent to non-existent functionality of the hotspot tethered to my laptop. I've gone to at least five different T-Mobile stores where employees have told me various things including make sure the phone is tethered directly into the computer. That piece of advice has been helpful in allowing the hotspot to work. However the hotspot is not always working, even with the tethering. Could this be a tower problem? Please note that my old cricket phone provided 100% reliable hotspot too the same computer I am using now.
Was this review helpful to you?T-Mobile
While just text messages go through to the receiver, any screenshot does not. I would put this down as the fault of the city that does not insure that there is very good cell phone coverage in the heart of its city - Times Square.
Was this review helpful to you?T-Mobile
There's basically no data with T-Mobile anywhere in Times Square... pretty bad when you're NOT a tourist and live / work here.
Was this review helpful to you?T-Mobile
Bought a prepaid card and was promised 4G. On different occasions I tested the connection with speedtest. Average download: 1.25 Mbps, average upload 0.42 Mbps. Very bad quality and too expensive.
Was this review helpful to you?Cricket
Had only one signal bar. Although I have not experienced dropped calls, but data was coming at a snail's pace. I find across time square and Manhattan AT&T service is very poor. Cricket uses AT&T service. 2 MB download and 5MB upload. It should be 8 MB down and 8MB upload.
Was this review helpful to you?AT&T
AWFUL! Service disappears for hours without even changing locations. Sometimes the service is fine, sometimes it doesn't exist.
Was this review helpful to you?Sprint
TBH, I've never had a problem with Sprint service until I moved to this apartment. The service on 10th Ave. is practically non-existant
Was this review helpful to you?AT&T
I have to stick on my office window to talk on my cellphone. I am lucky if I get 2 bars. I am paying $95 a month for 5 G. Funny.
Was this review helpful to you?US Cellular
Lycamobile works ok around New York but we will wait and see for the rest of the country and will report back
Was this review helpful to you?T-Mobile
The other reviews on here don't take into account this is NYC, even though some of the reviewers appear to live and work here. New York has several complications for cell phone carriers. Tall buildings is one obvious one. Cell phone towers have limits to their range. When you work in a tall building on a floor above 20 or so, you can probably expect poor service unless your building has some way to boost signal strength. My suggestion is if you have a phone that allows you to connect to the internet wirelessly, do so. Some providers (T-Mobile is one) even allow you to make phone calls through this wireless connection. This problem with tall buildings is common to any cell phone provider in New York. Another issue of course is the large underground rail and subway system. Cell phone providers have begun creating a network at the platforms. You can get service at most platforms in Manhattan and in some platforms in the other boroughs. Service while on a moving train is almost non-existent, as it would require allowing the providers to get into the tunnels to set up some sort of continuous network. For now, it doesn't exist, and it doesn't matter which provider you have, the issue is the same. Most New Yorkers know their smartphones won't work while the train is in motion and underground. Other than these two instances, I have great service anywhere I have been in NYC. I understand that tall buildings and subway tunnels are a tough issue for the providers to resolve. Just be realistic in your expectations. What you really should be concerned with is when one provider can't get decent service in NYC where others have no issue (Sprint). If you live here, switch to someone else. If you're just visiting, grin and bear it or pick up a prepaid phone from another carrier that you can use while here.
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