Sprint
(1 star) |
T St.NE | North Capitol St.,
Washington, DC 20002 |
4g lte is a joke. With 4g its little to no reception and constant drop calls. Texting is impossible. Sprint customer service had me switch to 3g mode. They are aware of the problem and are working on it. Its been 3 weeks.
Was this review helpful to you?T-Mobile
(1 star) |
Rhode Island Ave.& South Dakota Ave.NE,
Washington, DC 20018 |
T mobile poor and very slow network I pay an extra 20bucks for 4G only Drop calls
Was this review helpful to you?Verizon
(3 stars) |
Georgetown University,
Washington, DC 20057 |
Inside buildings I have really poor coverage. Many times the signal drops. Outside in the Georgetown campus, I get 2 or 3 bars at most. Around the campus, I lose signal randomly. So I don't understand why they just can't add more towers to improve their coverage. However, at home in Mt. Vernon I have pretty decent signal and no problems.
Was this review helpful to you?Sprint
(1 star) |
Washington, DC | Crystal Dr.,
Suitland, MD 20746 |
Awful Data Coverage. With 4g, the Sprint Photon averaged 1-3mbps down sometimes hitting 7 or 8 mbps max down for a very short amount of time. A friend with windows phone on Verizon got 60 mbps down around 1700 crystal drive
Was this review helpful to you?Sprint
(2 stars) |
Bugler St. Capitol Heights Md,
Capitol Heights, MD 20743 |
Ok I would like to start by saying Sprint has to do better. Anyways I have an IPhone 4S with Sprint and every since day 1 I have been having problems with the internet / data. The Calling and Texting works perfect but the 3G and 4G data is so slow. This problem has been going on for years now! I'm ready to leave Sprint and switch back to T-Mobile ! T-Mobile has great service in my area and its very very fast! I dont know why I left tmobile. My mom has T-Mobile and she gets perfect service and her internet is very fast! I will be leaving Sprint in august! BYE SPRINT
Was this review helpful to you?Sprint
(1 star) |
Emerson | M St.,
Hyattsville, MD 20781 |
We signed up with Sprint in Sept 2011. Since March of 2012 up to Feb 15th 2013 we have had nothing but trouble with our service. 1 month shy of a year worth of phone calls to customer service, internet chat with tech, and multiple trips to the tech store front resulted in us finally canceling service. Since March of 2012 we have had dropped calls, unable to make phone calls, no internet service unless we are connected to wifi. Every time we called we were told that the towers were being updated. Orginally that was going to be fixed by the end of summer and were offered a credit of $30 for 4 months (keep in mind that on a $200 monthly bill that is not much). So took the offer and decided to wait it out. I gave a month extra. On October 11th 2012 I called again still with the same issues. At this time I wanted cancelation options. I spoke with a representative who informed me that if we returned all 3 of our smart phones that ALL early termination fees would be waived. This representative named Billy Jones gave me his work email address and told me to email him directly after I spoke to my husband. I emailed this gentleman twice with no response. I called back and got someone else who informed me there was no record of that conversation and she did not even know who Billy Jones was. I was also informed that the option he gave me is not an option at all. So here we are stuck with a decision of stick it out unil 2014 with no service and pay $200 a month or pay $975 in early termaination fee's. Things got worse from that point. Phone service turned into waiting 10 minutes for a call to even connect. We never had 4g (appartently it's not in our area) the 3g didnt work, we would try to load a page and 20mins would go by with no luch. If we were connected to Wifi we were fine though. I called in a few more times about the issue and again asked about canceling with the early termination fee's waived due to the reason of cancelation. I was informed that they can not waive the fee's just because the internet was not as fast as we wanted it to be... it didnt work at all! After a few more conversations about the fee's being waived due to the fact that we wanted to cancel because of service issues (no other reason than that) and being denied that credit my husband and I decided we were just going to cancel. On Feb. 15th of 2013 we switched carriers and had our phone numbers ported over. This of course canceled those 2 lines immediately with sprint. I called on Feb 16th to cancel the last line on our account and I was told that service would be canceled on March 10th 2013. I called again the next day to question why it wouldnt be canceled until March because I wanted it canceled immediately. I was informed that Sprint does not cancel in the middle of a billing cycle so we had to wait, there would be no new charges. My bill due on March 5th covers service until the 10th. I questioned the 2 lines that were ported to the other carrier already. Turns out we are STILL paying for them even though the lines do not exist. So now I'm paying for service that doesn't exist on Sprints network and I'm paying $975 in early termination fees. I once again questioned this and asked about waiving the termination fees. I was told it was not that reps fault that we ported our numbers and Sprint does not do any pro-rating or waiving of termination fees. I asked how they could possibly continue to charge me for service that does not exsit. She stated it was in the contract I signed. At this point I was irriated beyond belief and I questioned her what about Sprint's part of the contract that provides me telephone and internet service, Sprint is not holding up on their end of the contract and that is why I am canceling. I was again informed that it is not Sprint's fault and to have a nice day. Many of my co-workers and friends / family who have Sprint are experiencing the same issues. I urge anyone thinking about switching to Sprint to NOT do it. Thank you for taking the time to read my review and I hope it helps in your decision making process.
Was this review helpful to you?Sprint
(1 star) |
Oakcrest Towers,
District Heights, MD 20747 |
Is it a conspiracy theory? Maybe not.. Sprint offers unlimited data at the exchange of weak service. While other carries make you pay for their data and the service is far better. Well, I guess you get what you pay for. Silly me! I thought Sprint was a top contender in the game. Now I'll switch to Verizon, seeing as how they have the best coverage. Forget it I'll pay more because Sprint just isn't worth it.
Was this review helpful to you?Sprint
(1 star) |
Rhode Island Ave. | Gallatin,
Hyattsville, MD 20781 |
In five days with Virgin / Sprint, I've had more dropped calls than in FOUR YEARS with Page Plus / Verizon.
Was this review helpful to you?Sprint
(0 stars) |
Bass Pl Se,
Washington, DC 20019 |
I pay for a phone I can never use at all! I'm demanding a discount or something! My apps never work and all my calls get dropped or won't go through at all!
Was this review helpful to you?Sprint
(1 star) |
First and D SE,
Washington, DC 20003 |
Little to no reception. On a rare day will get three bars - on a regular day one to zero bars. Sprint of no help. They train their employees to sell and upgrade phones. Other than that, they are useless. Awful!
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