Haven't had this problem until about a moth ago. Very fustrating with this service. may have to find another carrier.Was this review helpful to you?
I moved to charlotte 6 months ago from PA, back in PA T-Mobile service was great with 40MB download speed but here in charlotte I have no signal in my office uptown (downtown) for most of the day. And when am home I get about 1.5 MB. All the unlimited data is useless when you can't use it.Was this review helpful to you?
Very poor service mostly one bar. Drops calls can't text, not one to recommend this service. Not much better on the outside of the building.Was this review helpful to you?
The signal for the T-Mobile services is subpar in most of uptown areas. Simple music streaming becomes very difficult during peak hours around uptown. Having said that speaking to other people, it seem other carriers have the same issue. I remain with T-Mobile because outside of uptown I am able to stream music / videos pretty easily. The unlimeted data is a huge plus since I use aroudn 30-40gb per month. Also I traveled to Europe and was able to get free data during my trip.Was this review helpful to you?
4G coverage in Uptown is usually no more than one or two bars. In my building it's just one bar, which may be expected since indoor coverage is affected by so many factors. Service routinely switches to 3G, so coverage seems to always be right on the edge making surfing the Web slow and frustrating. This results in my battery draining quickly while in town. Seems like service was better a few months ago so I've been wondering if a tower is down or if a roaming agreement for this area has changed and affected the service. Bottom line is I have not been pleased with my service for a while. I have a Galaxy Note 2 and it's in good working order, but other Verizon customers in my building report the same bad service issues using a variety of different phones.Was this review helpful to you?
Very poor reception in the building. Regardless of floor. You have to be in the park before you have a decent signal. Dissapointed in Verizon, this is a major metropolitan. They should have stronger towers.Was this review helpful to you?
Husband and I have NO reception in our condo. Rarely, we can receive calls at home if we stand in one 2 ft sq area pressed up against the window. Even more rarely, we can place a call from that same spot. He also has NO reception in his Manhattan office. We have to use WiFi / Skype to call anyone. And lately Skype has been crashing on our Nokia Lumia 820 and 920. We're about to pay $340 to get out of our contracts. Epi Center reps said there would be more towers and improved reception come fall. It's worse than ever.Was this review helpful to you?
My wife and I chose Sprint because of the low cost plans, but there is no way I can make you understand how bad their phone and internet reception is because it's a constant battle. We do not get reception in our home, or our previous home (have to talk near a window or on the patio). I own a company and my wife is in Real Estate and we do business in the Clt Metro Area and are price conscious consumers. We often lose phone calls while driving in Charlotte. Its rare to get 4G or LTE service. Most is 3G or less which means that the internet doesn't work. We've had Sprint for 7 years and have explained our issues to Sprint and they gave us a free Airave to boost our service, but it didn't work and actually hindered the wi-fi inside our home. We are fed up and have decided to pay $500 to cancel our contracts + the extra $30 / mo for phone and internet service that actually works with Verizon or AT&T. I can't tell you how many times we'll be with friends and everyone else has internet or phone service and we have none or ours just works painfully slow. Think about their business model - Their plans are very cheap, and they don't have more customers than Verizon or AT&T so how can they pay for a network comparable to Verizon or AT&T? I don't think they can.Was this review helpful to you?
I've not had service for two day. I was told there was an issue taster would be fixed same day but no change.Was this review helpful to you?
They are trying but I do not think I will see even one more bar.Was this review helpful to you?