If you complain to T-Mobile via phone and have to call back multiple times they put you on an AUTOMATIC HOLD TIME OF 20 MINUTES. Yes, you will be put in T-Mobile Time OUT if you complain about crappy service, lack of service, unwarranted charges or anything they don't want you to complain about. Also, any employee can manipulate your account for whatever reason they like.Was this review helpful to you?
We need a Verizon tower and better reception or we must change phone companies. I have been with Verizon for over 20 years but cannot use my phone with our an extender... Please get this fixed... .Was this review helpful to you?
I may have one bar if I am lucky, I must admit my co-worker who has a Motorola Z and had 3 bars...Was this review helpful to you?
I switched from Verizon to Sprint - big mistake. Sprint coverage in Jacksonville is awful especially anywhere around downtown, Riverside or San Marco. Most of the time I can't even pull up GPS.Was this review helpful to you?
Only occasional problems with reception, mostly voicemail / missed call delay issues, but AT&T will bankrupt you - they are so outrageously expensive. I'd like to switch, but am concerned about reliable reception on other carriers.Was this review helpful to you?
T-Mobile has improved a great deal in the area. With a band 12 phone service has been good. Once T-Mobile rolls out their 8 billion dollars worth of low band 600mhz spectrum they should be the best in the nation overall and have great rural coverage. 600 will be great for rural and indoor coverage and will travel out further from the tower. With tmobiles mid and high band spectrum for bandwidth they should have fast speeds for many users. It's a great time to be on T-Mobile since the future looks bright.Was this review helpful to you?
This store sold me a defective phone that picks up WiFi poorly. I came in to buy a Samsung phone they were out of them. I specifically ask were there any issues with Alcatel phone. I was told it was a good phone. they gave me a replacement phone with same issues. the store and the manufacturer is causing me to have to buy a new phone twice. Go Cricket so you can get reception in South Georgia and listen wifi stream consistently.Was this review helpful to you?
Excellent reception both phone and internet. Only twice in a year I couldn't get internet for one day each. I still had the use of calling. I don't get enough LTE data for the amount of money I pay. I use my cell for everything and it's only the 10th of the month and I'm 0% of my LTE monthly data bucket. I pay $40 a month. They want more $ to up my speed. Thinking seriously of changing companies. Great for those who only make calls. $30 plan would be good for you.Was this review helpful to you?
I switched to AT and T after many very happy years with Verizon only to get the iPhone. I'm SO happy to switch back! AT&T has the worst customer service / support I've ever had! Moronic at best. It took a conference call FROM Apple for them to realize they had wasted an entire day of my time running back and forth and online to get my device unlocked to move to another carrier. THE WORST service, and my bill is outrageous and they idle down your data so I couldn't use my phone? DON'T WASTE YOUR TIME AND MONEY WITH AT&T. Peace of mind and customer service is paramount!Was this review helpful to you?
Is the most expensive service and for very little reception and dropped calls. Sometimes your phone doesn't ring and you don't even receive the message. For $400 a month not acceptable. today is the day I move on bye bye AT&TWas this review helpful to you?