Went into the Goshen store after phone crashed the people working at this location were very rude, and acted like they could care less about helping. The girl looked up our account and informed me that if I wanted to upgrade it would cost me the $85 that was still left on my phone plus the cost of the new phone. Considering I have insurance on the phone I was a little pissed. My phone is 2 years old and I should owe nothing on it, she then called their support place and while she was on hold, she proceeded to check her personal cell phone and pick her nails. The guys that were working were being loud, and unprofessional, and one went over to their display phones, removed the battery and placed it in his own personal phone, because " his was dead". After like 20 minutes of playing waiting game, I was informed that they were gong to warranty out my phone, but it would be sent to me from their warranty head quarters be here in 3 days. That was Wednesday, now today is Saturday and just got email saying phone is back ordered, and can be up to 2 weeks or longer. After being on the phone for over 2 hours, they say they can't do anything about it. Well I'm a mom with 2 kids, and I have a job. Schools, kids and other family has no way to contact me in case of an emergency. This is not the way you treat a customer of 2 years, that pay their bill to you every month. I think I will be looking into another carrier for my family.Was this review helpful to you?
Had to get a signal booster to get decent reception.Was this review helpful to you?
Berkshire / York roads in South Bend. Dropped calls, have to go into driveway mode to send text. Use to work well anywhere in the house. Year or so ago AT&T phone and service became a brick inside my house.Was this review helpful to you?
Keep hearing towers are being worked on, how long do we have to pay for no service!thinking of switching to a different company, Verizon is not keeping up with there service to there customersWas this review helpful to you?
Cricket costs us $100 / month for 5 phones, cheapest we could find. We have good reception + internet through mediacom.Was this review helpful to you?
It cuts me off all the time, and is out more than it's on. TMobile claims there is no problems with it whatsoever, my family claims it's the TMobile not having towers or tower strength and they are using off other towers belonging to other major companies rather than putting up their own. SERIOUSLY thinking about a Verizon phone to stop this nonsense, paying $47.87 a month for talk / text / gb and the service is worthless, doesn't work in Middlebury or Goshen, barely works in Bristol.Was this review helpful to you?
service has improved big time thanks for improving service I get service where my sister does not and she is with verizonWas this review helpful to you?
there is a new tower at the corner of cr.38 and cr.13,it was built a year ago,, will it have verizion on it?? our service at home is terribleWas this review helpful to you?
December 2012 I went to an AT&T store in Sturgis, Mi. about 12 miles from my home in Indiana. I was told I would have 4G reception anywhere in Indiana and Michigan especially at my work. I rarely have better than 2 bars at home, have had more dropped calls than I like to admit, and have not received text messages until 2-3 days after they were originally sent to me at home! Reception at work=, only 8 miles from AT&T store, is nonexistant! I guess what I am saying is don't always believe what the sales people SWEAR is the truth! Two more months and I can kiss AT&T and their contract goodbye!Was this review helpful to you?
I have been with Verizon 15 years. I keep losing calls, or I cant get through. There are a lot of dead zones here and into Michigan where all my family lives. Thinking of switching to another Company, I have had Verizon new every 2 but they do not offer this anymore.Was this review helpful to you?