I was a Sprint customer for approx 9 years, I decided to switch to Verizon because they claimed to have the most reliable network with the best signal and data speeds. I switched in April of 2011 and got the HTC Thunderbolt. As of the first day of my new contract I have had 0 signal outside my home in about half of the city of West Allis ( actual signal on the phone reads from -102dbm to -109dbm) They did send me a network extender so the phones could work in the house but the $140 I had to spend on the router wasnt worth it considering its also using my bandwidth I pay for. I've made numerous calls and stopped at Verizon stores from April 2011 until now,Oct 2011 and NOTHING has been fixed, in fact they never,ever call you back like they say they will. Verizon Techs have been in the area testing and have admitted via the phone this area of West Allis has "marginal" cell signal for unknown reasons, but has no plans to fix it. I beleive "marginal" is a nice term for "No signal", but they wont admit that. Oh they have also admitted to me that there are alot of Verizon customers near me in this area that have had network extenders sent to them. My opinion is that Verizon knows about a serious signal problem affecting their customers in West Allis, but refuses to fix it, other then hoping network extenders will keep them happy for now. Do not use Verizon in West Allis! I spend $150 dollars a month for two Verizon phones that dont work outside my home in a horrible economy. I spent $500 on two new phones and Verizon wont give me a refund on them even tho this has hapened since day 1, but would be willing to waive my early termination fee, unacceptable! I will not be stuck with two phones I spent alot of money on for a cell service that does not work in a large area. If Verizon won't fix this giant dead zone in West Allis, then they should not be allowed to sell service in West Allis without warning new customers... ..period!Was this review helpful to you?
Never drop calls, sometimes find bars fluctuating between 4-5 but never affects service + data. Absolutely perfect service. Verizon and Sprint have between 1-0 bars in the basement of my house where AT&T has 4-5.Was this review helpful to you?
My reception in the house is 0 bars and all Verizon is willing to do is SELL me a network extender for $250 to help build their network. Isn't that their job? My roots are to deep to change networks so I guess they win.Was this review helpful to you?
Hesitated between "poor" and "no reception" because, even though Apple gave me a brand new phone last week - it still defies all - Internet connection? Ha! Now I'm off to ATT - am expecting a fight.Was this review helpful to you?
The worst thing I have ever had in my life. How do I not get service at MY house?Was this review helpful to you?
I did not get any reception this evening and I usually have good reception..sometimes my calls drop but not often..but I'm upset because it's friday and I can't make plans..uhWas this review helpful to you?
There are problems with coverage inside the home because Sprint's spectrum of choice does NOT penetrate buildings well. Not that any current spec does, but there are homes that still have lead in them. This may interfere with the cell signal penetrating the walls of your home. If that is the case, consider acquiring a cell signal repeater.Was this review helpful to you?
Service is average to good, occasionally excellent. Not sure it's worth the risk to change to and learn the nuances of a new carrier. They all have good and bad points.Was this review helpful to you?
I know many residents on campus experience poor AT&T reception in dorms and lobbies.Was this review helpful to you?
They say the Motorola V465 is there best seller. First, they only have 4-5 phones until the ones with the keyboards some other fancy deal and a black berry on the way. I have used Motorola phones from net 10 that BLOW the VE465 away I swapped it for the one made by QUALCOMM-Average at best-because it actually has push buttons not that rubber slab looslyin tact to operate functionwit less moving part-creating slippage errors and other function keys are dual purposed-opposity functions-its like having a combo on -emergency off button to operate the space shutle.Was this review helpful to you?