Pros: Speeds are always fast and consistent for the most part in Bridgeport. Coverage is good. Cons: Very expensive, arrogant customer service.Was this review helpful to you?
Good reception on phone calls. Calls occasionally go to voice mail without phone ringing. Overall good experience both in Chicago and in several cities during travel using GPS and phone.Was this review helpful to you?
I have a Verizon jet pack and all day long it has dropped multiple times. Super annoying! You'd think in a big city like Chicago they'd have fabulous coverage. Not impressed... . never had this issue with my jet pack... .Was this review helpful to you?
Have Verizon and have low to no reception at my work in the Pilsen area.Was this review helpful to you?
I've been in this building for 6 years. Switched from AT&T because I couldn't get good reception. Went with T-Mobile which really wasn't any better. STUCK with T-Mob because I travel every week out of the country. Service (only use free data and text) is GREAT. I got my friends to switch to T-Mob for the overseas bennies. Now I have no friends! Service in Chicago was always awful but lately it's gotten worse. I'm on 43 floor. West facing windows only. I have spoken with so many reps from T-Mob. All polite. All understanding of my frustration. It's 0400 and I can't sleep. Google took me to this website. Now I'll go back to sleep because for the first time I understand I'm not crazy! My neighbor doesn't have issues. It's probably as one of your reviewers commented about the window location. I have been told I'm too close to the Trump Tower and it's sucking up all the signal. I swear I was told that by an AT&T rep when I wasn't getting good reception. I have the WiFi Cellspot Router from T-Mob and THAT doesn't help. You see the internet is also crap. The ONLY thing good about T-Mobile is their phone employees. They have always been kind even though I've had numerous meltdowns. The store employees are another story. You have to visit several stores to find one who cares about service after the sale. I've ranted enough. I've come to the conclusion that downtown Chicago, high-rise living it's a crap shoot.Was this review helpful to you?
Extremely poor reception on T-Mobile throughout Pilsen but 18th street near the Pink line station is absolutely horrible. Dropped calls and almost no data coverage. Calls go straight to voicemail. It's bad in different buildings, on the street, even up high on the train platform. It's been this way for over a year and anyone I ask who has T-Mobile and works or lives in Pilsen also has bad service. I guess TMobile doesn't care about it's customers in this area or they would be addressing the situation.Was this review helpful to you?
I switched to Sprint because T-Mobile didn't work in my new office location (no reception) and some people at the office told me Sprint should work fine. Therefore, I switched to Sprint and even save money on my monthly plan due to their promotions. But I already regret it after only two weeks! While the phone usually shows good signal strength (>2 dots on LTE, 4-5 on 3G), the voice quality when making a call is unacceptable. Voice is so choppy that both parties on the call have problems to understand each other. Sprint already replaced my phone - but apparently it is a network issue and not a phone issue. As it is our business phone, it is not acceptable and harms our company's reputation. Also, I place quite some calls to Europe, where I experience the same issues, maybe even more significant. Yesterday I heard the same story from a business partner, that she has similar issues downtown - in or around high rises. I honestly can not understand how Sprint does survive with providing such a poor quality. And a final comment: Using T-Mobile was the better choice, as at least I could use WiFi-Calling in the office as a substitute. And they were at least "honest" enough to show bad signal strengths. While Sprint seem to have plenty of towers but a really bad network underlying. T-Mobile's approach seem to be more "honest" to me...Was this review helpful to you?
I decided to use T-Mobile due to their good offers and international call package (unlimited calls to a lot of countries for $15 a month). Unfortunately I had to terminate the contract as I had between zero reception and bad reception in my office (42nd floor, window, facing south) and calls were either dropped, bad quality or not possible at all. Outside of the building or at my home (N State and Grand) the reception was between okay to great, and then the call quality (voice) was close to perfect, even when calling people in Europe. I would switch back immediately if they got the reception issue in my office location fixed (or if we switch our office location)Was this review helpful to you?
I use their WiFi on my cell from home and it is very slow, spins around gets stuck or doesn't respond to do anything especially around rush hour and weekends. For those who may not know depending on where you are and where your Windows are in Chicago, the satellite in sky faces southwest. If you can't get reception and don't have window that faces southwest your service will be poor for most companies.Was this review helpful to you?
First off, it is clear that those 'one liner' reviews are paid for. I don't know anyone in Chicago that says reception is 5 out of 5 stars. So '@#$#' you to all you 'cheaters' putting out fraudulent reviews. The real news is that I have had Sprint in multiple states since 2004 and up until OCT2013, I loved them. We had some problems with tower upgrades to 4G / LTE stuff from 2013-2014 but 2014-2015 was decent, until we moved to Chicago. After that, it has been absolutely horrid. I even got a brand new Samsung Galaxy S5 in Spring of 2015 to help with the issues... but it actually got worse. I am being completely 'literal' / serious when I say that I cannot remember the last call I had that did not completely drop or had numerous times where I had major communication issues. I live on the 20th floor of a condo building and I should have fantastic reception... but I don't. It is so bad that I am using my Magic Jack to make calls, because I never thought I needed to buy a traditional 'land line' phone line again. The only solution that the carriers give is to hook up your 'VOIP / WiFi' box connections... which is total C-rap. I pay for internet and I pay for a cell phone. Why do I want to pay for a cellphone that charges for using a 'smartphone' and for my data usage, and also pay my internet provider too? I want a cellphone that works as a cellphone, not a cellphone that uses my own internet connection to make calls using my internet that I can literally make for free without the cell phone people. This is an absolute scam and we need to demand-as consumers-that we should not have to pay for a cellphone that needs to use our internet or a 'random WiFi' connection to work. For God's sake, I just want my cellphone to actually work as a telephone... is that too hard to do? Because my first Cell phone back in 1998 could do that just fine. Also, with the US's 3rd / 2nd largest city, I am not sure how there cannot be good cellphone reception here, but after about 1.5 years I can honestly say that it is the worst cell phone coverage I have ever seen... and that is coming from someone that has lived in 20 states for at least 1 month and has visited all 50 states. If anyone has a real solution for good cell phone coverage in the Loop or West Loop, please let me know. Thanks.Was this review helpful to you?