I switched to Sprint because T-Mobile didn't work in my new office location (no reception) and some people at the office told me Sprint should work fine. Therefore, I switched to Sprint and even save money on my monthly plan due to their promotions. But I already regret it after only two weeks! While the phone usually shows good signal strength (>2 dots on LTE, 4-5 on 3G), the voice quality when making a call is unacceptable. Voice is so choppy that both parties on the call have problems to understand each other. Sprint already replaced my phone - but apparently it is a network issue and not a phone issue. As it is our business phone, it is not acceptable and harms our company's reputation. Also, I place quite some calls to Europe, where I experience the same issues, maybe even more significant. Yesterday I heard the same story from a business partner, that she has similar issues downtown - in or around high rises. I honestly can not understand how Sprint does survive with providing such a poor quality. And a final comment: Using T-Mobile was the better choice, as at least I could use WiFi-Calling in the office as a substitute. And they were at least "honest" enough to show bad signal strengths. While Sprint seem to have plenty of towers but a really bad network underlying. T-Mobile's approach seem to be more "honest" to me...Was this review helpful to you?
I decided to use T-Mobile due to their good offers and international call package (unlimited calls to a lot of countries for $15 a month). Unfortunately I had to terminate the contract as I had between zero reception and bad reception in my office (42nd floor, window, facing south) and calls were either dropped, bad quality or not possible at all. Outside of the building or at my home (N State and Grand) the reception was between okay to great, and then the call quality (voice) was close to perfect, even when calling people in Europe. I would switch back immediately if they got the reception issue in my office location fixed (or if we switch our office location)Was this review helpful to you?
I use their WiFi on my cell from home and it is very slow, spins around gets stuck or doesn't respond to do anything especially around rush hour and weekends. For those who may not know depending on where you are and where your Windows are in Chicago, the satellite in sky faces southwest. If you can't get reception and don't have window that faces southwest your service will be poor for most companies.Was this review helpful to you?
First off, it is clear that those 'one liner' reviews are paid for. I don't know anyone in Chicago that says reception is 5 out of 5 stars. So '@#$#' you to all you 'cheaters' putting out fraudulent reviews. The real news is that I have had Sprint in multiple states since 2004 and up until OCT2013, I loved them. We had some problems with tower upgrades to 4G / LTE stuff from 2013-2014 but 2014-2015 was decent, until we moved to Chicago. After that, it has been absolutely horrid. I even got a brand new Samsung Galaxy S5 in Spring of 2015 to help with the issues... but it actually got worse. I am being completely 'literal' / serious when I say that I cannot remember the last call I had that did not completely drop or had numerous times where I had major communication issues. I live on the 20th floor of a condo building and I should have fantastic reception... but I don't. It is so bad that I am using my Magic Jack to make calls, because I never thought I needed to buy a traditional 'land line' phone line again. The only solution that the carriers give is to hook up your 'VOIP / WiFi' box connections... which is total C-rap. I pay for internet and I pay for a cell phone. Why do I want to pay for a cellphone that charges for using a 'smartphone' and for my data usage, and also pay my internet provider too? I want a cellphone that works as a cellphone, not a cellphone that uses my own internet connection to make calls using my internet that I can literally make for free without the cell phone people. This is an absolute scam and we need to demand-as consumers-that we should not have to pay for a cellphone that needs to use our internet or a 'random WiFi' connection to work. For God's sake, I just want my cellphone to actually work as a telephone... is that too hard to do? Because my first Cell phone back in 1998 could do that just fine. Also, with the US's 3rd / 2nd largest city, I am not sure how there cannot be good cellphone reception here, but after about 1.5 years I can honestly say that it is the worst cell phone coverage I have ever seen... and that is coming from someone that has lived in 20 states for at least 1 month and has visited all 50 states. If anyone has a real solution for good cell phone coverage in the Loop or West Loop, please let me know. Thanks.Was this review helpful to you?
Very spotty and unreliable. Can barley have a phone call with out dropping. Will switch if it doesn't improve. Just have to research on who to switch to.Was this review helpful to you?
It was very interesting too read those reviews. I guess people have forgotten cell phone companies are dealing with Mountains. You do have mountain ranges down there.Was this review helpful to you?
My AT&T service works good everywhere I go in Chicago both indoors and outdoors, even when traveling by car to Detroit when taking i-94 east where it's nothing but asphalt, fields and trees for miles I still get LTE signal or 4G at the least but I always have service. Data speeds are satisfactory, until my gf got Verizon wireless yesterday and we did several speed tests and I got destroyed each time. It took under 8 seconds to download Candy Crush Saga on Verizon and 24 seconds on AT&T.Was this review helpful to you?
A virtual LTE dead zone, with occasional outages that extend to 3G and even EDGE. Very frustrating, as TMO is rolling out Band 12 in every major city, but due to licensing, won't have it in Chicago any time soon.Was this review helpful to you?
4G LTE speeds are terrible. Even with full reception, speeds feel throttled. Possibly not enough towers to handle the volume or some sort of government scrambling. No problems at all outside of the loop.Was this review helpful to you?
Sprint is the best with coverage in chicago!Was this review helpful to you?