Verizon
(1 star) |
Binkley Ave. | Golf Dr.,
Dallas, TX 75205 |
purchased Verizon monthly pre-paid plan for my Galazy 7. Coverage is no unreliable within the walls of my house as to be useless. For months I had been upset from the noise from next door neighbor sitting in his back yard having loud phone conversations ALL day. when I said something, he explained that he had a 2-year Verizon contract and didn't want to pay the cancellation fee. So neither of us could get coverage inside our own homes. This area around SMU is OWNED by ATT towers... . don't even consider Verizon...
Was this review helpful to you?Sprint
(0 stars) |
University and Inwood Rd. | Inwood Rd.And Mockingbird Ln,
Dallas, TX 75209 |
Dont even waste your time with Sprint I'm in the lawn care business and I drive and work all over dfw and Sprint service is pure horse shit!
Was this review helpful to you?AT&T
(0 stars) |
Hillcrest Rd. | I-635 (Lyndon B Johnson Fwy),
Dallas, TX 75230 |
We are VERY disappointed with AT&T CRICKET. First of all, they have POOR to NO reception coverage in Dallas, Texas but you wouldn't know that looking at the incorrect Coverage maps they use to attract new customers. On top of the connectively issues, when I call AT&T 's Cricket subsidiary to ask for help, due to English language dialect barriers, we always have to WASTE over 1-3 HOURS because they struggle with American English. Then, after all those HOURS, each person parrots the same messages: they don't have the authority to fix any of the issues; their polices prevent them from offering any solution whatsoever; they say it's not THEIR job so I should call or transfer to another department, another company or another person who they assure me WILL be able to fix it. Then, when I'm transferred, it either becomes disconnected or the new person, place or thing, says they don't know what I'm talking about because they didn't get any info transferred with me and then they conclude they are the wrong department, person, place or thing as well. And, it all starts over again. At best, they say someone will call me back or they will file a report (but no one ever calls me back and the problems never get addressed or fixed whatsoever). The only thing they DO get done is to BILL us. So, we seem to be in an infinite loop of calling them, and being told we imagined the problems or the company won't allow them to resolve anything or offer any mitigation. At this juncture, we ask them to issue us a partial if not full CREDIT for the period of time the Cricket phone they provided to us and also their reception has not and continues not to function as promised (and as their Coverage Map incorrectly shows). But, they say they can NOT give any credit and they just keep responding that they can't see any reception issues on their INCORRECT Coverage Map for Dallas. so they just get rid of us by transferring us to another random agent who also is not allowed to fix the problem or issue us even $1 of credit for not their not providing us with the advertised and promised working phone or reception ; they offer no help whatsoever; Instead, every single employee both at the local store and on the phone replies that it's either not their job or against policy to help and that we should go or call somebody else. Additionally, when I ask for a credit to address the fact that their coverage is intermittent and, at best, only 0 to 1 bars of reception. They respond that, according to their "Coverage Map" for our home and work addresses, their map says we have EXCELLENT coverage and say I am not telling the truth. I've offered to screenshot our phone screens showing that, regardless of what their Coverage map says, the TRUTH and REALITY is that there is only 0 to 1 bar (POOR coverage) and intermittent connectively where we live and work. But, they keep responding that there is no need to pass along feedback that they need to re-assess cell phone reception and traffic in Dallas to improve their service. But, instead, they just keep responding "no, we don't" and, regarding their inability to ever get the AT&T's Cricket phone they forced us to use and it never worked, they say it's past it's 2-week window to replace it, even though I reported it on the same day we purchased it and THEY are the ones who have taken more than 2 weeks (now it's been MONTHS) to fix or replace the phone as they originally promised to do. So, both the local store on Greenville in Dallas refuses to fix the problem and also the central customer service refuses to deal with it either. They all say it is not their problem or it is against policies to fix the problems that THEY created with false promises of excellent reception and working phones.
Was this review helpful to you?AT&T
(1 star) |
Hillcrest Rd. | I-635 (Lyndon B Johnson Fwy),
Dallas, TX 75230 |
We are VERY disappointed with CRICKET's service. First of all, they have POOR to NO reception coverage in Dallas, Texas but you wouldn't know that looking at the incorrect Coverage maps they use to attract new customers. On top of the connectively issues, when I call Cricket to ask they for help, due to English language dialect barriers, I consistently have to waste over 1-2 hours trying to get them to understand American English (with everyone saying they don't have the authority or the policies in place to improve any problems or they say it's not their job and transfer me into the abyss). Additionally, when I ask for a credit to address the fact that their coverage is intermittent and, at best, only 0 to 1 bars of reception. They respond that, according to their "Coverage Map" for our home and work addresses, their map says we have EXCELLENT coverage and say I am not telling the truth. I've offered to screenshot our phone screens showing that, regardless of what their Coverage map says, the TRUTH and REALITY is that there is only 0 to 1 bar (POOR coverage) and intermittent connectively where we live and work. But, they keep responding that there is no need to pass along feedback that they need to re-assess cell phone reception and traffic in Dallas to improve their service. But, instead, they just keep responding "no, we don't" and, regarding their inability to ever get the Cricket phone they forced us to use and it never worked, they say it's past it's 2-week window to replace it, even though I reported it on the same day we purchased it and THEY are the ones who have taken more than 2 weeks (now it's been MONTHS) to fix or replace the phone as they originally promised to do. So, both the local store on Greenville in Dallas refuses to fix the problem and also the central customer service refuses to deal with it either. They all say it is not their problem or it is against policies to fix the problems that THEY created with false promises of excellent reception and working phones.
Was this review helpful to you?Cricket
(1 star) |
Hillcrest Rd. | I-635 (Lyndon B Johnson Fwy),
Dallas, TX 75230 |
We are VERY disappointed with CRICKET's service. First of all, they have POOR to NO reception coverage in Dallas, Texas but you wouldn't know that looking at the incorrect Coverage maps they use to attract new customers. On top of the connectively issues, when I call Cricket to ask they for help, due to English language dialect barriers, I consistently have to waste over 1-2 hours trying to get them to understand American English (with everyone saying they don't have the authority or the policies in place to improve any problems or they say it's not their job and transfer me into the abyss). Additionally, when I ask for a credit to address the fact that their coverage is intermittent and, at best, only 0 to 1 bars of reception. They respond that, according to their "Coverage Map" for our home and work addresses, their map says we have EXCELLENT coverage and say I am not telling the truth. I've offered to screenshot our phone screens showing that, regardless of what their Coverage map says, the TRUTH and REALITY is that there is only 0 to 1 bar (POOR coverage) and intermittent connectively where we live and work. But, they keep responding that there is no need to pass along feedback that they need to re-assess cell phone reception and traffic in Dallas to improve their service. But, instead, they just keep responding "no, we don't" and, regarding their inability to ever get the Cricket phone they forced us to use and it never worked, they say it's past it's 2-week window to replace it, even though I reported it on the same day we purchased it and THEY are the ones who have taken more than 2 weeks (now it's been MONTHS) to fix or replace the phone as they originally promised to do. So, both the local store on Greenville in Dallas refuses to fix the problem and also the central customer service refuses to deal with it either. They all say it is not their problem or it is against policies to fix the problems that THEY created with false promises of excellent reception and working phones.
Was this review helpful to you?MetroPCS
(4 stars) |
Bishop Art's | Tyler and Jefferson,
Dallas, TX 75208 |
Have lived close to Tyler and Jefferson for about 4 years. Have had very little problems with Metro. Data is a bit slow during peak times (3p-8p) and there are some surrounding areas that absolutely have shoty reception (Bishop and Davis). Over all I'm glad I had Metro.
Was this review helpful to you?AT&T
(1 star) |
Harwood | Field,
Dallas, TX 75201 |
I can actually see the ATT headquarters building from our suite on the 31st floor, but my staff using ATT has not service. Verizon service is working however for those users.
Was this review helpful to you?Sprint
(1 star) |
Plaza of Americas Building,
Dallas, TX 75201 |
I didn't think it was possible but reception is actually getting worse in the area. I usually could not use my internet but now even the quality of calls is absolutely terrible.
Was this review helpful to you?Sprint
(1 star) |
Main | Ervay,
Dallas, TX 75201 |
Sprint is horse shit and I will no longer do business with them.
Was this review helpful to you?T-Mobile
(1 star) |
2116 Anderson St. | Story and MacArthur ,
Irving, TX 75062 |
Just moved to dallas June 2016 service was good up until a week ago called T-Mobile tech helped a little for about an hour then started to lag again.
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