AT&T
(0 stars) |
Tom Thumb on Marsh | Spring Valley and Marsh Lane,
Dallas, TX 75234 |
In April 2018, Vitruvian began expansion project around Tom Thumb and took down a cellular tower. We now have dropped calls and spotty reception. Have been ATT Customer for 40 years. No acknowledgement of issue. Have to leave house to conduct business. Now shopping for another service provider!
Was this review helpful to you?AT&T
(1 star) |
Campbell Rd. | Deer Park,
Dallas, TX 75248 |
Had professional site check my home and was told we’re in a dead zone in between two cells
Was this review helpful to you?T-Mobile
(0 stars) |
Hackberry Rd.,
Irving, TX 75063 |
Don’t know what’s wrong in the area right next to 635 specially the strip mall area on MacArthur where you have stores like Target and the cypress water office area. Absolutely zero network for T-Mobile . You can’t makes calls nor get any data at all. T-Mobile just sucks in this neighborhood. It is completely useless. Now forced to move to Verizon since 1. I want a phone that works 2. T-Mobile won’t fix their network.
Was this review helpful to you?Verizon
(1 star) |
Binkley Ave. | Golf Dr.,
Dallas, TX 75205 |
purchased Verizon monthly pre-paid plan for my Galazy 7. Coverage is no unreliable within the walls of my house as to be useless. For months I had been upset from the noise from next door neighbor sitting in his back yard having loud phone conversations ALL day. when I said something, he explained that he had a 2-year Verizon contract and didn't want to pay the cancellation fee. So neither of us could get coverage inside our own homes. This area around SMU is OWNED by ATT towers... . don't even consider Verizon...
Was this review helpful to you?AT&T
(1 star) |
Hillcrest Rd. | I-635 (Lyndon B Johnson Fwy),
Dallas, TX 75230 |
We are VERY disappointed with CRICKET's service. First of all, they have POOR to NO reception coverage in Dallas, Texas but you wouldn't know that looking at the incorrect Coverage maps they use to attract new customers. On top of the connectively issues, when I call Cricket to ask they for help, due to English language dialect barriers, I consistently have to waste over 1-2 hours trying to get them to understand American English (with everyone saying they don't have the authority or the policies in place to improve any problems or they say it's not their job and transfer me into the abyss). Additionally, when I ask for a credit to address the fact that their coverage is intermittent and, at best, only 0 to 1 bars of reception. They respond that, according to their "Coverage Map" for our home and work addresses, their map says we have EXCELLENT coverage and say I am not telling the truth. I've offered to screenshot our phone screens showing that, regardless of what their Coverage map says, the TRUTH and REALITY is that there is only 0 to 1 bar (POOR coverage) and intermittent connectively where we live and work. But, they keep responding that there is no need to pass along feedback that they need to re-assess cell phone reception and traffic in Dallas to improve their service. But, instead, they just keep responding "no, we don't" and, regarding their inability to ever get the Cricket phone they forced us to use and it never worked, they say it's past it's 2-week window to replace it, even though I reported it on the same day we purchased it and THEY are the ones who have taken more than 2 weeks (now it's been MONTHS) to fix or replace the phone as they originally promised to do. So, both the local store on Greenville in Dallas refuses to fix the problem and also the central customer service refuses to deal with it either. They all say it is not their problem or it is against policies to fix the problems that THEY created with false promises of excellent reception and working phones.
Was this review helpful to you?Cricket
(1 star) |
Hillcrest Rd. | I-635 (Lyndon B Johnson Fwy),
Dallas, TX 75230 |
We are VERY disappointed with CRICKET's service. First of all, they have POOR to NO reception coverage in Dallas, Texas but you wouldn't know that looking at the incorrect Coverage maps they use to attract new customers. On top of the connectively issues, when I call Cricket to ask they for help, due to English language dialect barriers, I consistently have to waste over 1-2 hours trying to get them to understand American English (with everyone saying they don't have the authority or the policies in place to improve any problems or they say it's not their job and transfer me into the abyss). Additionally, when I ask for a credit to address the fact that their coverage is intermittent and, at best, only 0 to 1 bars of reception. They respond that, according to their "Coverage Map" for our home and work addresses, their map says we have EXCELLENT coverage and say I am not telling the truth. I've offered to screenshot our phone screens showing that, regardless of what their Coverage map says, the TRUTH and REALITY is that there is only 0 to 1 bar (POOR coverage) and intermittent connectively where we live and work. But, they keep responding that there is no need to pass along feedback that they need to re-assess cell phone reception and traffic in Dallas to improve their service. But, instead, they just keep responding "no, we don't" and, regarding their inability to ever get the Cricket phone they forced us to use and it never worked, they say it's past it's 2-week window to replace it, even though I reported it on the same day we purchased it and THEY are the ones who have taken more than 2 weeks (now it's been MONTHS) to fix or replace the phone as they originally promised to do. So, both the local store on Greenville in Dallas refuses to fix the problem and also the central customer service refuses to deal with it either. They all say it is not their problem or it is against policies to fix the problems that THEY created with false promises of excellent reception and working phones.
Was this review helpful to you?Verizon
(1 star) |
Sandy Lake and Coppell Rd.,
Coppell, TX 75019 |
3 months ago our service went from good to horrible. Verizon has not been receptive to hearing that it might be them. All 5 of our phones work great elsewhere but just not our house. When I told them that they said it might be my house construction! Seriously? They also said it might be if I was close to a large body of water! Seriously? I live in Coppell, TX. It's a Verizon issue but they are not taking responsibility.
Was this review helpful to you?AT&T
(1 star) |
Shadywood and Beltline | Beltine and Shadywood,
Richardson, TX 75080 |
There are words I'd like to use to describe how TERRIBLE AT&T but I'll just say THIS SUCKS to be polite. NO RECEPTION WORTH A DAMN. DROPPED CALLS ALL DAY LONG (I work from home) micro cell is a JOKE; Worthless. Sounds likes aliens are on the line. AT&T should be ashamed at what they charge to have such pathetic coverage.
Was this review helpful to you?T-Mobile
(1 star) |
McArthur | Gibbs Xing ,
Coppell, TX 75019 |
T-Mobile service is the worst and call drops all the time and no service inside the house. Very poor signal and coverage. Almost want to cancel it and yell at their service resprentative. T-Mobile doesn't change it soon regardless its plan is cheap which I hated it to dead.
Was this review helpful to you?AT&T
(1 star) |
Harwood | Field,
Dallas, TX 75201 |
I can actually see the ATT headquarters building from our suite on the 31st floor, but my staff using ATT has not service. Verizon service is working however for those users.
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