This is more about Customer Service than anything else, but Please take customer service into account before you choose a wireless company: When you look at Cellular Service, you usually make your decision based on Data Rates, Signal Strength, the Plans they offer, sometimes how good a deal you can get on the Smartphone you want, but how often is it you're trapped in your cellular contract before you realize how bad the customer service is? Some things to think about when choosing a Cellular Carrier: Will I get a signal at my home or my office? How do the plans compare to everyone else's? Do I have to pay for my phone myself, or is the upgrade included in my plan? One of the things we forget is... How angry is the customer service going to make me? For example, "How Bad is Sprint's Customer Service?" I've been a customer of almost all the big, and some of the smaller carriers out there. I've had complaints about all of them, but by FAR, the absolute worst Customer Service I've experienced is with Sprint PCS. It appears I'm not alone. In a short survey I conducted of people who have used or currently use Sprint, when I asked what the worst thing about Sprint was, the answer was almost Always "MY GOD THEY HAVE AWFUL CUSTOMER SERVICE" What set me off thinking about this was an experience I had with their customer service department this week. I am used to not having great experiences with Sprint's Customer Service, so Before calling I steeled myself for the worst customer service Experience from a cell phone provider I could possibly expect. Once Again, Sprint Exceeded my expectations. I was calling because I saw on a pending charge to my account that I was about to be overcharged by $111. I had recently changed my plan back from what I had switched to to my old plan because the savings I was promised just weren't there. When they changed my plan, they switched all three of my phones not back to the Family plan but all to individual plans, $111 more than It was supposed to be. I hadn't noticed the month before because they had applied a credit they ALREADY owed me from a previous screw-up to that bill. The Credit covered the mistake... I saw the charge the month before and thought they had just forgotten the credit. Now I work at a small company, and we occasionally make billing mistakes, and when we do, and we acknowledge that it's a mistake, we reach into our little credit card processing system and reverse the charge. You see... I'd not our money. It's our customer's money. Apparently Sprint believes that when they overcharge a customer, that the best way to deal with that is to keep the money they overcharged the customer for as long as possible. Because of course, Sprint needs that more than the customer does, right? More importantly I dont' like it when a Cell Phone Company I'm doing business with lies to me. First, when the charge was still pending, Saturday, I called Sprint, Pointed out the error, and they agreed that they had overcharged the last 2 months by $111, so agreed that would Not complete the pending charge, and that I would be able to call in Tuesday after the proper credits had been applied to the account and make the correct payment. I don't' like a Dishonest Mobile Phone Company. I don't think anyone else does either. Of course, I looked Tuesday Morning and the charge had gone through, $150 more than I was expecting, on a very tightly budgeted account, about to cause massive overdraft problems. I called Sprint again, and asked that the charge be reversed. Now nothing against the poor Customer Service Agent who took my call. He was perfectly nice and only able to work within the confines of what he was able to do. And nothing against his supervisor who I also treated to a very bad morning. But when you look at the last two months and clearly agree that you overcharged me by $111 per month 2 months in a row, You're REALLY telling me that my little roughly say 5 million dollar company has the ability to hit a button in our credit card processing software that can reverse the charge, but a $28.6 BILLION company doesn't have the ability to do that? Perhaps Sprint felt like they needed my $222 more than I did, so instead of reversing the charge, and letting me pay them what I actually owed them, they want to go through about a MONTH LONG PROCESS to Verify what they can already see in front of their faces and Process a claim that will get me "Credit on my next bill." NO. Here is how this works. You Charge too much money for something. You Look and see that you charged too much. You therefore have money that does NOT BELONG TO YOU. Without QUESTION, and IMMEDIATELY, you GIVE THE MONEY BACK! I could put up with the fact that every time I make a change to my account they screw SOMETHING up that ends up costing me an extra $100 or so the next month. But you really mean to tell me that You have my Money... You make $28.6 BILLION a year, and you don't' have the means to say... oops. Sorry. My Bad. Here you go, Hope I get it back to you before it causes a couple hundred dollars worth of overdraft fees. The Main lesson Learned I guess, is that Great reception is one thing... (Wait... I don't' really GET Great reception from Sprint) Good plans are another..(OK, My Plan is pretty good when they're not overcharging me by 36%.) But Being able to actually TRUST your mobile phone company with an Auto-Debit, and Expect not be overcharged, or to be able to expect them to do the right thing when they DO make a mistake? That's worth a heck of a lot in my book.Was this review helpful to you?
Only one bar. ATT reception virtually non existent on my street.Was this review helpful to you?
Staying in Dallas for a whileand my serice is horrible. They sent me a new phone. Still horrible. I have to go outside to make calls and still drop them. Service is to expensive to not be reliable. I will be changing providers, as the service is not reliable back at home either.Was this review helpful to you?
I have had ATT for almost 10 yrs and never have I had such terrible service as I do in my current location. I am near the Granada and Greeneville which should never have an issue. What is up ATT?? Fix It!Was this review helpful to you?
Calls drop constantly even with line of sight connection to T-Mobile tower. The one minute the phone shows T mobile and the next it shows Searching- cannot find T-Mobile connection and then suddenly it is good- this happens 20+ times a day. I do not experience this in other areas or cities. More people in the office experience it too on their Tmoble phones. This also happens outside the office. I took my phone to the T-Mobile store - they tested it and also replaced the simm card and said there is nothing wrong with the phone. The closer you get to the this area T-Mobile tower, you hear a lot of jitter on the phone. I offered to meet a T-Mobile tech at their tower that he can hear and experience the problem but they decline it. I have been with them for 12 years and I think it is time to move on since they are not prepared to fix their problem. I cannot believe T-Mobile service is so bad in this country! If one go to Germany they have excellent service. seems that the locals just want to make money and not spend money to get their system working. It is a pity there no institution that can fine them for bad service!Was this review helpful to you?
This area SUCKS, no cell reception / signal at all and cant access Internet on my cell, have dropped calls ALL the time... . VERY DISAPPOINTED.Was this review helpful to you?
T Mobile network is very poor and their service also awful. After waiting for 4 days to resolve my connectivity issues, CRS guys still asking to wait for the issue to get resolved. T Mobile really sucks.Was this review helpful to you?
I moved in at this apartment complex called Estelle Creek North Irving Texas, there is no service what so ever at all.Was this review helpful to you?
Verizon Wireless has no service or ability to provide tower service in Dallas TX area. Go Figure, Verizon Wireless claims to have the best coverage… WRONG! Call into CSR, they try to say it is the users phone, not them! Ignorance is so Bliss!Was this review helpful to you?
No 4G LTE coverage indoors. Very poor signal when using voice services. Calls often drop.Was this review helpful to you?