Cricket
We are VERY disappointed with CRICKET's service. First of all, they have POOR to NO reception coverage in Dallas, Texas but you wouldn't know that looking at the incorrect Coverage maps they use to attract new customers. On top of the connectively issues, when I call Cricket to ask they for help, due to English language dialect barriers, I consistently have to waste over 1-2 hours trying to get them to understand American English (with everyone saying they don't have the authority or the policies in place to improve any problems or they say it's not their job and transfer me into the abyss). Additionally, when I ask for a credit to address the fact that their coverage is intermittent and, at best, only 0 to 1 bars of reception. They respond that, according to their "Coverage Map" for our home and work addresses, their map says we have EXCELLENT coverage and say I am not telling the truth. I've offered to screenshot our phone screens showing that, regardless of what their Coverage map says, the TRUTH and REALITY is that there is only 0 to 1 bar (POOR coverage) and intermittent connectively where we live and work. But, they keep responding that there is no need to pass along feedback that they need to re-assess cell phone reception and traffic in Dallas to improve their service. But, instead, they just keep responding "no, we don't" and, regarding their inability to ever get the Cricket phone they forced us to use and it never worked, they say it's past it's 2-week window to replace it, even though I reported it on the same day we purchased it and THEY are the ones who have taken more than 2 weeks (now it's been MONTHS) to fix or replace the phone as they originally promised to do. So, both the local store on Greenville in Dallas refuses to fix the problem and also the central customer service refuses to deal with it either. They all say it is not their problem or it is against policies to fix the problems that THEY created with false promises of excellent reception and working phones.
Was this review helpful to you?Verizon
3 months ago our service went from good to horrible. Verizon has not been receptive to hearing that it might be them. All 5 of our phones work great elsewhere but just not our house. When I told them that they said it might be my house construction! Seriously? They also said it might be if I was close to a large body of water! Seriously? I live in Coppell, TX. It's a Verizon issue but they are not taking responsibility.
Was this review helpful to you?Sprint
Not sure why such a growing area is lacking in cell service. Seems that no company has an advantage over another in Lewisville...
Was this review helpful to you?AT&T
There are words I'd like to use to describe how TERRIBLE AT&T but I'll just say THIS SUCKS to be polite. NO RECEPTION WORTH A DAMN. DROPPED CALLS ALL DAY LONG (I work from home) micro cell is a JOKE; Worthless. Sounds likes aliens are on the line. AT&T should be ashamed at what they charge to have such pathetic coverage.
Was this review helpful to you?T-Mobile
T-Mobile service is the worst and call drops all the time and no service inside the house. Very poor signal and coverage. Almost want to cancel it and yell at their service resprentative. T-Mobile doesn't change it soon regardless its plan is cheap which I hated it to dead.
Was this review helpful to you?AT&T
I've never had an issue with cell reception. Now I can't even make calls or receive them. What has happened?
Was this review helpful to you?T-Mobile
Just moved to dallas June 2016 service was good up until a week ago called T-Mobile tech helped a little for about an hour then started to lag again.
Was this review helpful to you?Sprint
Good luck using Sprint here for anything. Coverage only gets worse and worse through this area from Costco down to Denton Tap road.
Was this review helpful to you?Cricket
I get dropped from the entire network and have to go to my phone and reconnect to Cricket network. Drops me CONSTANTLY and have NO SERVICE majority of the time. I have called Cricket a total of 4 time over the last 4 months to no avail. I am not sure what service I will go with but it WONT be ATT network for sure!
Was this review helpful to you?Sprint
I am not a big cell phone user but I have not had any problem with the service from Sprint.
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