Verizon
purchased Verizon monthly pre-paid plan for my Galazy 7. Coverage is no unreliable within the walls of my house as to be useless. For months I had been upset from the noise from next door neighbor sitting in his back yard having loud phone conversations ALL day. when I said something, he explained that he had a 2-year Verizon contract and didn't want to pay the cancellation fee. So neither of us could get coverage inside our own homes. This area around SMU is OWNED by ATT towers... . don't even consider Verizon...
Was this review helpful to you?Sprint
Up until the past couple of weeks I was getting good reception inside my home. Now it is poor. What happened?
Was this review helpful to you?AT&T
Absolute trash. Sitting at Austin ave and can’t get more than two bars. It’s so bizarre this area is a dead zone.
Was this review helpful to you?AT&T
We are VERY disappointed with CRICKET's service. First of all, they have POOR to NO reception coverage in Dallas, Texas but you wouldn't know that looking at the incorrect Coverage maps they use to attract new customers. On top of the connectively issues, when I call Cricket to ask they for help, due to English language dialect barriers, I consistently have to waste over 1-2 hours trying to get them to understand American English (with everyone saying they don't have the authority or the policies in place to improve any problems or they say it's not their job and transfer me into the abyss). Additionally, when I ask for a credit to address the fact that their coverage is intermittent and, at best, only 0 to 1 bars of reception. They respond that, according to their "Coverage Map" for our home and work addresses, their map says we have EXCELLENT coverage and say I am not telling the truth. I've offered to screenshot our phone screens showing that, regardless of what their Coverage map says, the TRUTH and REALITY is that there is only 0 to 1 bar (POOR coverage) and intermittent connectively where we live and work. But, they keep responding that there is no need to pass along feedback that they need to re-assess cell phone reception and traffic in Dallas to improve their service. But, instead, they just keep responding "no, we don't" and, regarding their inability to ever get the Cricket phone they forced us to use and it never worked, they say it's past it's 2-week window to replace it, even though I reported it on the same day we purchased it and THEY are the ones who have taken more than 2 weeks (now it's been MONTHS) to fix or replace the phone as they originally promised to do. So, both the local store on Greenville in Dallas refuses to fix the problem and also the central customer service refuses to deal with it either. They all say it is not their problem or it is against policies to fix the problems that THEY created with false promises of excellent reception and working phones.
Was this review helpful to you?Cricket
We are VERY disappointed with CRICKET's service. First of all, they have POOR to NO reception coverage in Dallas, Texas but you wouldn't know that looking at the incorrect Coverage maps they use to attract new customers. On top of the connectively issues, when I call Cricket to ask they for help, due to English language dialect barriers, I consistently have to waste over 1-2 hours trying to get them to understand American English (with everyone saying they don't have the authority or the policies in place to improve any problems or they say it's not their job and transfer me into the abyss). Additionally, when I ask for a credit to address the fact that their coverage is intermittent and, at best, only 0 to 1 bars of reception. They respond that, according to their "Coverage Map" for our home and work addresses, their map says we have EXCELLENT coverage and say I am not telling the truth. I've offered to screenshot our phone screens showing that, regardless of what their Coverage map says, the TRUTH and REALITY is that there is only 0 to 1 bar (POOR coverage) and intermittent connectively where we live and work. But, they keep responding that there is no need to pass along feedback that they need to re-assess cell phone reception and traffic in Dallas to improve their service. But, instead, they just keep responding "no, we don't" and, regarding their inability to ever get the Cricket phone they forced us to use and it never worked, they say it's past it's 2-week window to replace it, even though I reported it on the same day we purchased it and THEY are the ones who have taken more than 2 weeks (now it's been MONTHS) to fix or replace the phone as they originally promised to do. So, both the local store on Greenville in Dallas refuses to fix the problem and also the central customer service refuses to deal with it either. They all say it is not their problem or it is against policies to fix the problems that THEY created with false promises of excellent reception and working phones.
Was this review helpful to you?AT&T
Just moved to this part of Plano, and I rarely go beyond a single bar. While talking on the phone, calls either get dropped and my phone will say, “no service,” or one or both of us cannot hear the other. It’s very frustrating. I work 5 miles up the road in Richardson, and will have all the bars or just one under all while at work. I’ve had AT&T all my life, and this is the first time I’ve ever had any coverage issues. If something doesn’t change, I may have to change providers.
Was this review helpful to you?Verizon
3 months ago our service went from good to horrible. Verizon has not been receptive to hearing that it might be them. All 5 of our phones work great elsewhere but just not our house. When I told them that they said it might be my house construction! Seriously? They also said it might be if I was close to a large body of water! Seriously? I live in Coppell, TX. It's a Verizon issue but they are not taking responsibility.
Was this review helpful to you?Verizon
I have had Verizon cell service since I have owned cell phones. I have never had a problem with the 12 lines that I have until fourth quarter 2016. It has gotten considerably worse since 2017. My phone is used primarily for business purposes and I am losing clients because the service is so poor. Clients constantly tell me but I am cutting out, cannot be heard, or the call is dropped all together 50% of the time! Verizon assures me that nothing has changed in this area, but I find that hard to believe. Several of my neighbors are also experiencing the same lack of service. Does anybody have a service provider in the 75013 area code that offers consistent cell coverage?
Was this review helpful to you?Verizon
I have had Verizon cell service since I have on cell phones. I have never had a problem with the 12 lines that I have until fourth quarter 2016. It has gotten considerably worse since 2017. My phone is used primarily for business purposes and I am losing clients because the service is so poor. Clients constantly tell me but I am cutting out, cannot be heard, or the call is dropped all together 50% of the time! Verizon assures me that nothing has changed in this area, but I find that hard to believe. Several of my neighbors are also experiencing the same lack of service. Does anybody have a service provider in the 75013 area code that offers consistent cell coverage?
Was this review helpful to you?Sprint
Not sure why such a growing area is lacking in cell service. Seems that no company has an advantage over another in Lewisville...
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