Horrible service and coverage. Way overpriced also. Sprint is no good. When we first switched to Sprint 2 years ago (contract is up thank goodness, time to bail on this garbage service) I called their "customer service" about constant dropped calls. So ironic they had to call me back 4 times since my phone dropped the call with them constantly. No solution or fix or help at all. Don't use Sprint. You'll regret it.Was this review helpful to you?
Service has improved all around compared to a year ago. Speed tests will show that Sprint is trying very hard to improve its network. I am a satisfied customer. There are parts of town that get terrible service, however I feel that they will improve as they have with my area which was pretty sad last year.Was this review helpful to you?
Great reception and rarely drop calls but LTE speeds are horrendous and slower than hspa speeds. It takes several minutes to download an app update and streaming is very difficult. This has happened on multiple phones. My guess is that since San Antonio was one of the first LTE markets, it has not gotten any improvements since.Was this review helpful to you?
SPRINT IS HORRIBLE! Phone / Data coverage is the worst. And their customer service department should all be fired! Policy sucks, and I can't wait to leave them. Just can't figure out who would be better. After reading these reviews I am even more unsure! All I want is phone and data service like I used to get 3 years ago. Now I can't even count on my phone working in my house. All for $89 a month. I hate Sprint! Seems like I am not alone. Hope they go OUT OF BUSINESS SOON!Was this review helpful to you?
If you are not on a family plan then I can't imagine why anyone would have anyone other than cricket. I only pay 35.00 / MO. Admittedly I only have 1 gig of data but even if I paid more and went up in data, it would be less than all the other carriers and the coverage is awesome.Was this review helpful to you?
Sprint has by far the worst coverage, as well as the absolute worst customer service. While trying to resolve the issue of zero connectivity in my home, I was transferred without warning twice, and finally hung up on by the third representative I was having to deal with. When I terminated my contract with them this morning, the representative didn't even have a proper response. "Well, uh, thank you for being our customer for a bit. I appreciate it"... What?Was this review helpful to you?
Sprint's reception is so poor in San Antonio I was almost better off using native GPS alone rather than trying to use tower assisted. I would show up at a location and my phone would show me still on the other side of town. Lots of dropped calls. I was out of plan anyway and decided to go Verizon prepaid. Have terrific, cheap service now. Called to cancel with Sprint and they informed me they will NOT cancel service immediately and pro-rate the end of a coverage period, so exiting users have to pay their entire bill. So if your cycle is on the 1st, and you cancel the 3rd, you will pay for 27 days of non-use while on another carrier with the same number. I've never had a carrier do this, even if it's technically legal. I assume the legit carriers are interested in return customers and don't want to create bad blood. So for Sprint, it means they are very aware people who leave are never coming back. Which is why they literally argue with you when cancelling service. Adios Sprint. You won't be a brand in 10 years.Was this review helpful to you?
I've used Verizon for over 10 years. I've never had a problem with their voice or data signals wherever I was. This didn't change after moving to San Antonio in Sept. 2013. Admittedly, their data speeds are a little slow, and I sometimes wonder if they're throttling at times. My biggest complaint about Verizon is price. I very much dislike their move from unlimited data to paying by gigabyte. I find myself having to be very careful about my data usage some months. I've been looking into switching to another provider, but, other than AT&T, no one seems to have decent coverage. I guess you get what you pay for.Was this review helpful to you?
T-mobile was great when I lived on the Northwest side of town, near Bandera and 1604. Now that I've moved to Alamo Heights, I get dropped calls, moments where there is no service whatsoever, and 0-2 bars when I'm supposed to get 4-5. This happens in my home and outside. I have to travel a few miles to get a strong signal. I don't see the point in having this service if I have to invest $200-$600 for a booster unit. If I'm paying for a service, I should be able to access it. T-Mobile told me they'd check the towers and get back to me in 72 hours. They didn't.Was this review helpful to you?
Every call I get in my office drops within 20 seconds. I'm in a second floor office with a window. I can usually get calls in another location in the building but no internet service. Extremely poor service. It's been very frustrating.Was this review helpful to you?