I never get more than 3 bars of service strength in my home. This is within one mile of a n ATT store.Was this review helpful to you?
Sprint is absolutely horrible. For three years, I've been hearing the lies, like everyone else, that the service upgrades are coming. No, they aren't. I drop 10 calls a day, and have zero bars showing. I'm literally on the roof, two stories up, and I can see downtown Denver. STAY AWAY! I filed a small claims suit, my girlfriends just won $2900 from them and was able to leave to Verizon. NOT PAY THE EARLY TERMINATION FEES! There's so many ways to get out, small claims works great, or file a BBB complaint. Verizon, here I come!Was this review helpful to you?
Large dead zone near Presbyterian / St. Lukes. ATT claims it is due to the hospital, but other carriers don't have this problem. Generally, ATT seems spotty around most of downtown.Was this review helpful to you?
Called to complain and was told that it is a known dead zone. Often, I cant send r receive texts. Sometimes when I repower my phone they will send. Company told me it is not their fault I live in a dead area and that they would sell me a signal extender for $275. I pay $250 a month for cellphone service, and it doesn't work. I should be able to get out of my contract, but cant.Was this review helpful to you?
AT&T seems to work well at my house, though is occasionally slow with regards to data and drop calls (rarely).Was this review helpful to you?
I have dealt with poor reception for 5 yrs. My phone got stolen, reported it, they suspend service and then say 'BTW, you're still responsible for your monthly bill.' So WTF does suspending my service do? Cricket is still gonna charge full price knowing you aren't using their services. I call customer service to connect old phone and the operator tells me 'ok, what card will you be using to pay the $12 due before activation?' Before the theft, I paid my current balance plus $40 towards the next month. After telling the obvious overseas agent this, a brief silence followed by, 'I'm sorry ma'am, will it be Visa, Mastercard... ' When will my next bill be due? In 7 days?! 'The $12 is the prorated price for the remainder of the month' I went down to the store to speak to someone in this country and the manager tries to explain it to me... 'Could you walk into Walmart and get groceries without paying?' Im changing carriers. NO appreciation for their customers! and I better get a refund check for the extra $ I paid.Was this review helpful to you?
I cannot make calls most of the time , the signals does not come and even if I receive signals I cannot make callsWas this review helpful to you?
Middle of the Metroplex, on the 3rd floor right next to a window. 2 bars. REALLY! Sprint is crap! They charge way too much for less than sub-par service! I keep getting texts saying that the service should improve as they add cell towers. These messages have been coming in for over 6 months. SERIOSLY? it takes over 6 months for them to add towers to a major metropex? If you are looking for a good Cellular carrier in the Denver metroplex, don’t go with Sprint. They have to come up with gimmicks like the Framily plan because their service sucks.Was this review helpful to you?
Sprint service is driving me nuts. For the monthly cost of service and the cost of phone upgrades, the damn thing should work. Period. Why is technology (particularly cellular service) exempt from having to function properly? This is unacceptable in every other industry that I can think of.Was this review helpful to you?
I have had Sprint for over two years. Ever since I received the service I have had problems. I have NO service at home (5 blocks east of DU) NO service on my lightrail commute to work,(either direction) or at work. I spend a majority of my time at these places which makes it pointless to have a phone. I was led to believe that it was my phone, which at the time was a brand new Nexus S. Not having money and being in a contract I just dealt with it. Eventually when I would get frustrated I would go to the store to see if they could do anything, but unfortunately whatever they did the service never improved. I then decided at the end of the contract to get a new phone. I bought the iPhone 5S in September of 2013 to see if this would improve my service. It did not. I took it into the store a couple of more times this last time the gentleman reseting my phone said that poor service is something that we just deal with in Denver. He had a Sprint phone, an HTC with all the bells and whistles including 4g etc. but he said he gets terrible service. I then called into sprint, the rep I spoke with was nice, she offered some solutions including sending techs to look at the towers in my area (both at home and work). She also suggested sending me something called an airwave so that my phone would at least work at home, she also asked that I wait 3-4 days for the technicians to complete their work. Unfortunately I am unable to use the airwave because I do not have access to my shared router, and I have given the technicians 3 weeks and nothing has changed. I called to send the air wave back, and to ask what my options are for my non existent service. The new rep was also nice, I asked how much to terminate my line and she said 350.00. I told her that this would be my last option, she really left me with no other option as she just agreed and began processing the termination. She asked if I would recommend Sprint to friends and family and I said no the service is terrible, and wouldn’t want anyone to have to deal with that. It has literally made me miss calls from my boss (which being on call for my job is pointless anymore), miss appointments due to maps not loading or times for transit no loading, miss texts and calls from loved ones making them worry. She then transferred me to her supervisor to leave a message. However I didn’t want to pay the 350.00 since they have not provided sufficient service for the price I had been paying. I called and was directed to talk to a floor supervisor. Victoria was her name, after telling me repeatedly that I would have to pay the fee she than began to suggest that I wasn’t being forthright about my service not working. I can tell she had a rough day cause she was unpleasant, but I did not let her get to me. I told her I take screen shots of my failed calls, server not found error messages, blank screens, loading screens that take several minutes, roaming, extended network, and all other screens. I told her that I have hundreds of these. She then said "you have that much of it failing but how many do you have of it working?". She than said that the system shows great service in the areas I am in. She assumed I was only taking pictures of a small percentage of time where my phone service was not working. I asked how much data I was using, she replied 1GB. 1GB and I have unlimited data! Believe me I am trying to use a lot more than that! She than said that no matter what I say I am not getting out of paying the early termination fee. I told her that we had a deal, I pay for service and you provide said service. She said that the service is not guaranteed, that may be right but to me it sounds like bad business. I will never, ever use Sprint or recommend them to anyone.Was this review helpful to you?