Reception in our area had declined from 3-4 bars to 1 or no service in the last couple of months? Why has are service declined so much and what do you plan to do to fix it?Was this review helpful to you?
I've been a T-Mobile customer for 12 years. Their customer and tech service has always been great. About 5 years ago T-Mobile started their "upgrading of towers" to improve service. Since then their cell service has been constantly going downhill. I do get very good reception in my house with the 4G LTE booster (provided by T-Mobile for free) that broadcasts over my home LAN. My phone is a Samsung Galaxy S4 which has 850 mhz (mega hertz) as the lowest frequency it can receive. The lower the frequency (mhz), the better reception inside of buildings and in rural areas. I was recently told that T-Mobile had stopped using one of the LTE bands that my phone utilized (planned obselesence?). NewerT-Mobile phones can receive 700 mhz on band 12. Only their brand new LG V30 ($800) can use their newest frequency, 600 mhz on band 71. So the bad news is I need to buy a new phone with at least the 700 mhz band 12. The worse news is that many of the people writing these reviews have those phones and their ratings don't paint a pretty picture. That leaves the worst news, buy the new LG V30; however, T-Mobile techs tell me that it will be 18 or more months before Denver will have access to the new band 71 at 600 mhz. So, maybe I just "suck it up" and wait until Black Friday or better yet, 2018 when rumor has it T-Mobile will add quite a few new phones with the 600 mhz band 71. In the words of Yoda, "May the reception be with you."Was this review helpful to you?
Reception has degenerated even more the last few months. I rarely have more than one bar now. Calls break up and drop. None of the other carriers seem to be any better around this area.Was this review helpful to you?
I really wanted to put no reception but somehow my father is usually able to talk while in his bedroom via speaker on the main floor. Impressing to say the least, my 7 is spotty at best while dropping 8 / 10 calls while inside. Out front or back is not much different, common small cell in Park Hill, after coming home from working directly for Verizon in Kentucky and Ohio I was really surprised only to see it paralleling the highway going up to Blackhawk and Central City. I'm sure some big plan is in the works to justify what we spend monthly for unlimited part of thy time calls. =D Thanks! H@pWas this review helpful to you?
Lived in this location for ten years and the service has always been bad and seems to be getting worse. One circle / bar most of the time, as well as terrible connections with calls. Long time AT&T customer that is going to switch carriers. We live in the heart of Denver; get your act together AT&T - you certainly charge us like you do.Was this review helpful to you?
I have lived in the GM area for 20 years and have always had At&t. The last 4 years my reception has dropped significantly and now I never have any service. I can no longer make calls, receive calls or send texts to anyone unless it's through facetime or imessage. This is ridiculous and not worth the money spent each month for service. I have a booster that helped get come coverage however the frequencies seem to have changed and it no longer helps. I should start charging AT&T for a home phone. At&t, get your shit together if you want to keep customers!Was this review helpful to you?
1 to 2 bars at best. Some calls dropped completely. Most calls have extremely spotty signal. Don't sign up for Verizon if you live in central Arvada.Was this review helpful to you?
Reception at my address is spotty, at best. I've had an open ticket with Verizon since June 2nd, no one ever bothered to follow up with me since then. Working with a technician today I was told "As we discussed, you are in a marginal coverage area. Service in this location will be variable due to your location, line of site and anything blocking the signal. " I was never told I lived in a "marginal" area when I signed up for this service. But, wait -- this was the best thing I was told today "When it comes to service indoors, we are unable to guarantee service. " OK then, time to look for an alternative.Was this review helpful to you?
Within the last 3 years the reception and lost calls are slowly climbing. In this last month 7 / 2017 all calls are dropped. My son, who is in the basement goes outside in the back yard to have a conversation. He bought a brand new $500 phone and can't even use it. 99% of the time he does not receive calls or text. I use my phone in the rest of the house and have the same problem, constant dropped calls, texts do not come through. There are 5 of us and when we get a call, we travel through the house and outside so we can talk. I am thinking of doing those $15 flip phones and going back to a house line. In fact I have magic jack cost = around $100 for 7 years and calls do not get dropped. I just need to re-hook my phone system up.Was this review helpful to you?
Dropped calls and unable to use data while inside one-story brick home. Aristo LG is the phone. Believe it's a combination of the phone itself and increased traffic here in Denver. Previously on T-Mobile, which is supposedly what MetroPCs uses, and had periodic similar issues but recent dramatic decrease in usability here in 5 Points. Metro PCS will not give me my money back and will replace phone under warranty, which isn't going to do anything as it's the combination of the poor phone and the coverage. On top of that they will not allow me to exchange and apply to different model / brand of phone because they think I just want to check out the different phones. Tried the cheap way but is a tough one if you rely on your phone to make money.Was this review helpful to you?