Verizon
(0 stars) |
South Rockrimmon Blvd. | I25,
Colorado Springs, CO 80919 |
i cannot make phone calls at my apartment. have some 3g coverage, but unable to make calls. I pay over 180 a month for my cell and my sons. I am not about to keep Verizon now that I am in this area. luckly I am no longer under contract.
Was this review helpful to you?T-Mobile
(1 star) |
Voyager and Interquest,
Colorado Springs, CO 80921 |
Buyer Beware with T-Mobile and Customer Service Issues at the N. Academy Store: Signed up for T-MOBILE one month ago at the N. Academy Location. Did my research ahead, asked all the "detailed" questions about the service and phone. Within a couple weeks and after a few trips I realized I had been lied to, and they get away with it because you have to go to the website to read the fine print of their contract, they don't disclose the truth. Went back to the store to talk with them about the coverage and phone problems I was experiencing. I dealt with five employees, including the store manager, all lied and all had "hands tied". When I called the shift manager out on his various lies over the last five visits, totaling 8 hours of my time, he kicked me out of the store and told me not to come back! Called T-Mobile customer service center, and they acknowledged that wasn't "right" for a customer to be treated this way, but they can't help me in any way because I bought my phone through a store, that only that store can return a phone or offer an unlock code. When I reminded them I had been kicked out of the store and told not to come back, they told me that they understood and was there anything else they could help me with? Biggest Misrepresentations (Lies)- Unlimited Data is not unlimited. They are a small network of towers and will regularly move you to "partners." You get a small amount of data through these partners and then will be cut off and have no data network, maps, restaurant locators, hotel web sites, etc. This has happened to me twice while on vacation, while means you are lost and frustrated in a city you don't know. By the way, not even Walmart sells a paper map any more, so you are really in trouble when this happens! You only have 14 days to return your phone after your plan begins. This is true even if they sign you up for the wrong plan, lie to you about coverage, services or overpromise what you cell phone coverage is going to be. Buyer Beware... that phone is YOURS, even if you don't like their lies. Unlock Codes- While you can't return your phone after 14 days, they also won't unlock it for you to go anywhere else, for a minimum of 40 days. Ute Pass: No coverage at all! This is a real safety issue with the recent flooding!
Was this review helpful to you?AT&T
(1 star) |
Barnes and Tutt | I,
Colorado Springs, CO 80922 |
Have AT&T for 14 years in this same home, but just in the last. 3 months I get about. 5 dropped calls each day. I just can't understand what the heck is going on. Have I -phone. 5 but told it's not the phone it's AT&T coverage is so poor. Just changed the phone twice in one month even though was told it wasn't phone had to see for myself. AT&T is the worst!
Was this review helpful to you?AT&T
(1 star) |
Rockrimmon | Tamarron Dr. and W. Rockrimmon Blvd.,
Colorado Springs, CO 80919 |
I've been with AT&T since the late 90's. It's no longer the days of analog service, now it's digital and it comes with coverage issues. I have been living in the Rockrimmon area since the early 80's. For the past 10 years, the cell phone coverage has been getting worst with each generation upgrade. I've been very patient and waiting for something to improve over the years. When we had our latest power blackout, reality came crashing down and I notice action needs to take place for better coverage. Since we no longer have a land line connection through Century Link, because we now have Comcast phone service that was on a battery back up. If the power outage lasted too much longer, I was afraid the back-up battery would fail. I was unable to make cell-phone calls because the coverage was so bad here; I always relied on my home phone to make calls in the past. I could not even connect to the 4G network because the service in this area is so poor. It is very frustrating! I know Rockrimmon has this gigantic hill that it probable the cause of poor coverage. However, there should be means to overcome it. A small cell-phone array could be installed on the roof of Safeway, if Safeway would agree. Something needs to happen!
Was this review helpful to you?T-Mobile
(5 stars) |
Garden of the Gods Rd.,
Colorado Springs, CO 80919 |
In the City, T-Mobile is excellent. Often 5 bars of LTE service and fast speeds all throughout the city. It's LTE is faster than everyone else. T-Mobile even has LTE coverage in areas like Woodland Park (and AT&T still has 3G all along highway 24, while T-Mobile has 4G LTE!). It's much better than AT&T, which AT&T is BY FAR the worst carrier in Colorado. If you live in Colorado Springs, T-Mobile is the best carrier (and great pricing too).
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Sprint
(0 stars) |
Black Forest,
Colorado Springs, CO 80908 |
Wow, yes, Sprint really is awful - and I agree with many of the other reviews on the signal. I have been told for months now that Sprint's horrible reception would be improved and its only gotten WORSE! Not to mention all the other frustrations: a loud keypad tone in the middle of calls, the inability to download voicemails, constant dropped calls, NO signal at my home in Black Forest... it really is sickening how much my family pays for how LITTLE we can actually use our phones. I do NOT recommend Sprint to anyone.
Was this review helpful to you?Sprint
(2 stars) |
Falcon Hwy. and Curtis Rd.,
Peyton, CO 80831 |
Same problem we had last fall. Phones die overnight. We've checked our batteries and they are fine. Are they working on towers again? If I take my phone into the bedroom for the night (fully charged), by morning it's dead. Last night my husband's phone was fully charged, in the family room, and this morning it's dead. What gives?
Was this review helpful to you?T-Mobile
(5 stars) |
Down Town North | Nevada Near CC,
Colorado Springs, CO 80916 |
Since 4G LTE rolled out around December 2013, i'm loving T-Mobile in the Colorado Springs market! Verizon is basically a poor market area, according to them. Sprint is ok, if your outside or near the more populous parts of town. STILL waiting on LTE. ATT, I honestly dont know.
Was this review helpful to you?T-Mobile
(5 stars) |
Palmer Park Area | Maizeland,
Colorado Springs, CO 80909 |
At the end of 2013 T-Mobile flipped the LTE switch for colorado springs, since then I noticed a HUGE IMPROVEMENT of DATA and call signals in and around the city! I had them before going to Verizon ( which I had no signal in and within a half mile of maizeland that could hold a call). When I spoke to T-Mobile about this they said since flipping on LTE, that signal reaches much further than the old 3g they were using and since they dont have too many customers like Verizon, I'm seeing speeds in my basement that are on par with my home wifi! I was also told that this isnt the end, they are still working on beefing up LTE to the small areas outside the city, like manitou / cripple creek / etc... they even paid my Early Termination Fees for leaving Verizon and paid me enough for my Verizon note 3 that I barely paid 300 for my new T-Mobile note 3 and insurance / Jump ( where I can trade in every 6mo) is just 10 dollars a month bringing my total monthly bill to 95 dollars for unlimited everything! I paid almost 180 a month with Verizon for 4gb of lte that didnt work half the time unless I was downtown! Tmobile in the Springs and Denver is now top notch in my opinion and blows the competitino away!
Was this review helpful to you?Sprint
(1 star) |
Templeton Gap | Union,
Colorado Springs, CO 80907 |
Sprint has one tower that is on the east side of Palmer Park so consequently, we have one or no bars on the west side of Palmer Park. There are many dead spots around town too. Sprint offered us a free AirRave (Femtocell that uses the Internet) and it works, but causes some problems with texting and drops calls as you leave the house and transition.
Was this review helpful to you?Verizon
(1 star) |
Broadmoor | 8th St. and Arcturus Dr.,
Colorado Springs, CO 80905 |
Verizon has deemed this area a "limited coverage zone" or, in other words, a "dead zone." You have the options of: purchasing a $250 network extender (ask for a $75 discount), suspend your service for up to 6 months out of 1 year in 3 month increments, or cancel your contract and get service from another carrier. If you choose to find another carrier, make sure they have coverage in this area and you are able to get out of your contract if you find out that this is really not true. Please share with others what carriers have worked in this area. Thanks for reading and good luck.
Was this review helpful to you?Sprint
(0 stars) |
North Springs West and Southand East | All of Colorado Springs,
Colorado Springs, CO 80920 |
well Friday 11 / 22 / 13 was 9 weeks with dropped calls from Sprint service. last time I called I was told it would be fixed between 11 / 20 and 11 / 24. well it still dropping calls. it was just dropping most of calls north side of springs. now its by Peterson af base. and down to fort carson now. wow can they get any worse. they sure can now its affecting falcon peyton area and black forest. they obviously don't care. I am tired of calling them to ask for a credit on the 9 weeks I have had no service. its funny when you go on there website they have a section that explains how they take care of customers and their code of ethics on their service they supply. the last timt I called them I lost signal 5 times. twice I did get through. they were checking why I have no service. they still say it my phone. dummies. 2 of the calls I did get through they ask for phone #. I lost both calls as I was talking with them. you would think they would call me back like I asked them to do if I lose signal. not 1 of the 2 I talked to did. I'm sure they were happy as hell to lose my call. DO NOT USE SPRINT IF YOU ARE SWITCHING FROM A DIFFERENT SERVICE. TRUST ME YOU WILL NOT HAVE ANY WITH SPRINT. still cannot get any info on how to email or call corporate.
Was this review helpful to you?Verizon
(2 stars) |
0000 Bison Ridge Dr. | Vindicator Between S. Rockrimmon and Centennial,
Colorado Springs, CO 80919 |
In my location, I have had probably 80% ok signal strength and not that many dropped calls overall. THAT SAID, there have been a number of occasions when I have had call after call drop (one morning nearly 20 dropped calls, including 12 with Verizon customer service on the line!) -- and especially since this past August. I don't believe them anymore whatever they tell me. I think they've cut back on some towers and won't admit it. I would drop Verizon in a heartbeat for anyone else if their signal and reliability in CO Springs was better. Unfortunately for me, no one else here IS better. :(
Was this review helpful to you?Sprint
(1 star) |
Sagebrook | Briargate,
Colorado Springs, CO 80920 |
We just moved here from Minneapolis (where I never had an issue with my Sprint coverage) but here we can't get any coverage, we can only talk on the phone for 2 seconds and then the call drops! What the heck is going on? With all the technology out there we can't get coverage for our phone calls? This is not good for Sprint and we are thinking of breaking out contract to go with another carrier that CAN get coverage in this area... ... come on Sprint, all the money you guys make from your customers this is not right!
Was this review helpful to you?Sprint
(0 stars) |
All Areas In Colorado Springs. | All Colorado Springs,
Colorado Springs, CO 80920 |
I call Sprint once a week since service has been down. Friday nov 8th will be 7 weeks since nonservice. They say they are switching from 3g to 4g. So anything south of the oracle bldg to about woodmen and south to peterson AF and fort carson not working. You can call someone for 20 secs. I have tried telling them its their service that sucks. All they say is we will put a ticket in on that area. They act stupid not answering any of the ?'s I ask. I was promised a $100 refund for month of oct. So far just crap. Now I just recieved my other bill full $137. They are crappy. Ive been with them for 3 years now. Loved their service. But 7bweeks ago that stopped. Customer no service wont help you. Tried to get the corp. #. They wont give it to me. For stealing our money and getting no service at all. All my customers that have Sprint cannot use theirs either. Some of them are forced to buy some tower from them that lets them have service in their homes. Which sucks. They should give them out for free since they are the ones not fixing the problem. So if you are thinking of switching to Sprint dont do it. The site says its good service here but they lie. If you my contract is over with them but been holding on to see if they will fix soon. According to the Sprint store on N Academy and woodmen it wont be fixed till jan 20th. Thats really bad. Do not switch to Sprint unless you dont like talking to people.
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Sprint
(0 stars) |
All Areas In Colorado Springs. | All Colorado Springs,
Colorado Springs, CO 80920 |
I call Sprint once a week since service has been down. Friday nov 8th will be 7 weeks since nonservice. They say they are switching from 3g to 4g. So anything south of the oracle bldg to about woodmen and south to peterson AF and fort carson not working. You can call someone for 20 secs. I have tried telling them its their service that sucks. All they say is we will put a ticket in on that area. They act stupid not answering any of the ?'s I ask. I was promised a $100 refund for month of oct. So far just crap. Now I just recieved my other bill full $137. They are crappy. Ive been with them for 3 years now. Loved their service. But 7bweeks ago that stopped. Customer no service wont help you. Tried to get the corp. #. They wont give it to me. I want to call them and talk to them b4 I file a class action lawsuit on them. For stealing our money and getting no service at all. All my customers that have Sprint cannot use theirs either. Some of them are forced to buy some tower from them that lets them have service in their homes. Which sucks. They should give them out for free since they are the ones not fixing the problem. So if you are thinking of switching to Sprint dont do it. The site says its good service here but they lie. If you my contract is over with them but been holding on to see if they will fix soon. According to the Sprint store on N Academy and woodmen it wont be fixed till jan 20th. Thats really bad. Do not switch to Sprint unless you dont like talking to people.
Was this review helpful to you?Verizon
(0 stars) |
Peterson Air Force Base | Powers and Platte / Airport,
Colorado Springs, CO 80916 |
Worst experience ever and even Verizon admit the coverage area has signal issue. However, they will not let me switch to another carrier. Since moving in from Hawaii, I have not been able to use my phone yet I pay over US$ 120 PM. Still fighting to get out of the contract and forget the cell phone for a while since all sucks in this area.
Was this review helpful to you?Sprint
(4 stars) |
Meridian | Woodman,
Peyton, CO 80831 |
According to the Sprint store out here, Sprint has been going through the motions of making its network in the springs relevant. Despite some headaches during this network update period, Sprint still has the best coverage out east, wife is on T-Mobile and is roaming the whole time.
Was this review helpful to you?Sprint
(1 star) |
Downtown,
Colorado Springs, CO 80920 |
Have been dropping calls with Sprint for the last week. Sprint tells me they are upgrading their computer system. They didn't think they needed to tell their clients. Very poor customer service. Thinking about leaving
Was this review helpful to you?AT&T
(3 stars) |
Academy and Austin Bluffs,
Colorado Springs, CO 80917 |
Near my home by Academy and Austin Bluffs, I get good reception - not full strength but good enough that calls are rarely dropped. Like all carriers, signal strength can go from strong to gone over just a few hundred feet - it's a relic of all the small little hills scattered around town. Signal strength is strong at UCCS, but calls often drop when crossing the bridge at Union on Austin Bluffs.
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