Phone service is great no matter where I'm at no dropped calls in the last five years they are more per month works for me for nowWas this review helpful to you?
It seems the phones are getting smarter but the phone service is getting worse. I have noticed many more dropped calls or muted calls over the past year. When I go north on central between Bethany Home and Dunlap I experience dropped calls regularly. When I head east on Osborne between 7th st and 12 st I experience muted calls. I can hear the other party asking if I an there and then they hang up. Frustrating!Was this review helpful to you?
I AM HAVING THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! DOES ANYONE KNOW A GOOD LAWYER? My contract / lease was up with Sprint 2 months ago, and they have messed up my account so badly, I can’t get my phone unlocked to move to another carrier! In August, someone hacked into my online Sprint account and purchased 2 iPhones and 2 iPads. I called to report this to Sprint, and after several minutes on hold with customer service, a transfer to their fraud department, and another 45 minutes on hold, I filed a fraud case. I called a month later to follow up, and they hadn’t even opened the case! A month later, I was getting notices they were going to send me to collections because of the astronomical balance on my account. I called again, and again, and again. Every time I called the fraud department, I was put on hold for 45 minutes to an hour 15 minutes before anyone would even answer the phone! I finally talked to the supervisor Mindy a couple weeks ago, and she was able to expedite the credit. However, two weeks later, Sprint Customer Service is telling me I have to purchase my phone in the store to keep it (I can’t do it online or over the phone), so I have spent 3 hours in 2 different Sprint stores trying to pay $200 to purchase my phone, only to be told my account is frozen by the fraud department and they cannot process my payment. After a couple more hours on hold, I talked to Mindy again, and her boss Greg, the Fraud Manager, only to be told that they don’t have any holds on my phone. I went to Verizon to see if they could just transfer my service to them, but Sprint has my phone locked to their cell towers! After another hour on hold with Sprint, I finally talked to the correct department (Retention) to unlock my phone so I can transfer service, but they won’t do it until it is paid off! I AM IN THIS VICIOUS CYCLE AND NOONE IS TRYING TO FIX IT! I have talked to managers of all these departments and at the two stores I visited, and everyone is pointing fingers at other departments! At this point, my billing cycle ends today so I think they may be doing it on purpose to try to trap me into keeping their service for another month!Was this review helpful to you?
sprint sucks metro was better so was t mobile and Verizon I only went with Sprint because I got a good deal on iphone 7 but o wellWas this review helpful to you?
T-Mobile has horrible coverage and uses frequencies which are useless in buildings. In fact the T-Mobile store in the Camelback Collonade told me they have too many users in the area for their network. T-Mobile is supposed to use some new antennas in the are but that has not happened yet. Even with 2 -3 bars of signal I will fail to send / receive texts and get zero internet usage. My home is even worse. Now they claim it is my phone and I need to replace it. Course I bought it from them 90 days ago so they wont do anything about it even though I reported the problems literally within 3 days of getting the phone. T-Mobile is horrible in proper central and downtown Phoenix. I'll go back to Verizon, and considering Verizon may be run by a Sith Lord, that's saying something.Was this review helpful to you?
Way better reception for my area than I had with VerizonWas this review helpful to you?
Bad reception all over Scottsdale. -115bpWas this review helpful to you?
My house seems to be the epicenter of a cell service dead zone for Verizon. It hasn't always been this way, but in the past several months I get either no or very weak reception as I enter my small neighborhood just NE of 52nd St. and Doubletree, and I get limited or no reception in my home. I am heading out right now to find a new carrier.Was this review helpful to you?
In my house I barely get 2 bars. And now 2 calls were dropped this week. They sent a sim card but doesn't work with my phone. It's not my phone because other places I will have solid 5 bars.Was this review helpful to you?
I am in a building 150 feet from a tower and I can't get a steady bar, not even 1 bar at this location. I go outside and have to do that walking around to get reception, which can't find. I review the T-Mobile map and it says strong signal. With not so strong indoors. 1) drop calls 2) text message not sending 3) no reception at all I am right next to the freeway, I walk out of the office and freeway right there.Was this review helpful to you?