It seems the phones are getting smarter but the phone service is getting worse. I have noticed many more dropped calls or muted calls over the past year. When I go north on central between Bethany Home and Dunlap I experience dropped calls regularly. When I head east on Osborne between 7th st and 12 st I experience muted calls. I can hear the other party asking if I an there and then they hang up. Frustrating!Was this review helpful to you?
I AM HAVING THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! DOES ANYONE KNOW A GOOD LAWYER? My contract / lease was up with Sprint 2 months ago, and they have messed up my account so badly, I can’t get my phone unlocked to move to another carrier! In August, someone hacked into my online Sprint account and purchased 2 iPhones and 2 iPads. I called to report this to Sprint, and after several minutes on hold with customer service, a transfer to their fraud department, and another 45 minutes on hold, I filed a fraud case. I called a month later to follow up, and they hadn’t even opened the case! A month later, I was getting notices they were going to send me to collections because of the astronomical balance on my account. I called again, and again, and again. Every time I called the fraud department, I was put on hold for 45 minutes to an hour 15 minutes before anyone would even answer the phone! I finally talked to the supervisor Mindy a couple weeks ago, and she was able to expedite the credit. However, two weeks later, Sprint Customer Service is telling me I have to purchase my phone in the store to keep it (I can’t do it online or over the phone), so I have spent 3 hours in 2 different Sprint stores trying to pay $200 to purchase my phone, only to be told my account is frozen by the fraud department and they cannot process my payment. After a couple more hours on hold, I talked to Mindy again, and her boss Greg, the Fraud Manager, only to be told that they don’t have any holds on my phone. I went to Verizon to see if they could just transfer my service to them, but Sprint has my phone locked to their cell towers! After another hour on hold with Sprint, I finally talked to the correct department (Retention) to unlock my phone so I can transfer service, but they won’t do it until it is paid off! I AM IN THIS VICIOUS CYCLE AND NOONE IS TRYING TO FIX IT! I have talked to managers of all these departments and at the two stores I visited, and everyone is pointing fingers at other departments! At this point, my billing cycle ends today so I think they may be doing it on purpose to try to trap me into keeping their service for another month!Was this review helpful to you?
Sprint is probably the worst. I have no reception at my job and I only have it at home due to my wifi. They automatically take money out of your account to pay a bill without permission and without being on auto direct pay when question about it they try to blame you and they eventually will rugund the money back but it takes 72 hours so if you needed your money or didn't have the amount in your bank you are still left with overdraft fees or with bo money. Speaking to there supervisor afterwards only makes you angrier due to they are there to protect them selves they speak over you and then when they are done talking they hang up on youWas this review helpful to you?
Generally get good reception for audio, video and text.Was this review helpful to you?
sprint sucks metro was better so was t mobile and Verizon I only went with Sprint because I got a good deal on iphone 7 but o wellWas this review helpful to you?
T-Mobile has horrible coverage and uses frequencies which are useless in buildings. In fact the T-Mobile store in the Camelback Collonade told me they have too many users in the area for their network. T-Mobile is supposed to use some new antennas in the are but that has not happened yet. Even with 2 -3 bars of signal I will fail to send / receive texts and get zero internet usage. My home is even worse. Now they claim it is my phone and I need to replace it. Course I bought it from them 90 days ago so they wont do anything about it even though I reported the problems literally within 3 days of getting the phone. T-Mobile is horrible in proper central and downtown Phoenix. I'll go back to Verizon, and considering Verizon may be run by a Sith Lord, that's saying something.Was this review helpful to you?
Can hardly ever download apps. Calls drop all the time.Was this review helpful to you?
My house seems to be the epicenter of a cell service dead zone for Verizon. It hasn't always been this way, but in the past several months I get either no or very weak reception as I enter my small neighborhood just NE of 52nd St. and Doubletree, and I get limited or no reception in my home. I am heading out right now to find a new carrier.Was this review helpful to you?
I have Sprint and I work all over in East and west Valley out to casa grande service is average to good for me I have no problems with service @ work or home.Was this review helpful to you?
As traveling Commercial Photographers, Our Studio's office is often on the road. We have about 750 Mobile Apple devices between our staff and are very happy with AT&T from the heart of Phoenix were into Old Town. I never see it below 3 bars, Usually I'm getting 4 or 5. The data is nice and fast. Keeps me productive on my iPhone and iPad comfortable enough that I do not need to go back home or office for WiFi or Ethernet. I Tether my MacBookProRetina and stay reliably connected all the time. Clients always ask us what carrier is best in this area We use, compare and stress iPhones and iPads all through the valley and comparing the 4 majors. Honestly, AT&T gives us the best constant coverage reliability. T-Mobile is a close second, but with data speeds on LTE sometimes 5-20X's faster depending on Carrier. We recently dropped Verizon for incontinence, andSprint's data is simply horribly unreliable. All in all, we find the GSM carriers to be the most reliable with data devices, (AT&T, T-Mobile). V and S do okay with calls, but why use them for anything else? a GSM carrier in the valley is truly the Superior choice!Was this review helpful to you?