I've been using T-Mobile for about 9yrs with no problems whatsoever up until around 15 months ago and since then it has progressively gotten worse. I used to always have 3-4 bars of 4G data with no dropped calls, fast internet / download speeds, no complaints. Now, practically all my calls are dropped 2-3x per call, I can't download anything from GP and sometimes I can't even get online at all! I don't know wtf T-Mobile has done but whatever it is it's not for the benefit of their customers and they need to FIX IT!Was this review helpful to you?
I dont know why the hell I need to pay $64 a month to get such a poor signal @ home. I should probably be sitting in a bus stand to work. All I get is 1 bar on my iPhone. Not sure if phone sucks or service sucks.Was this review helpful to you?
The serviceWas this review helpful to you?
Got to get a cell tower nearer PV. It's ridiculous how poorly cell phones work here!Was this review helpful to you?
Mom's old flip phone worked fine using Verizon in Paradise Valley. Got her an apple smart phone and the reception is poor. I don't get it. Going to Verizon to see if there's anything they can do. How come cell phone so bad in PV?Was this review helpful to you?
Phone service is great no matter where I'm at no dropped calls in the last five years they are more per month works for me for nowWas this review helpful to you?
Horrible reception. Cuts out all the time. They say to use WiFi assisted calling. That's not much better. Last year service was bad, but not this bad. I have to use a landline now for calls from home which is a pain.Was this review helpful to you?
It seems the phones are getting smarter but the phone service is getting worse. I have noticed many more dropped calls or muted calls over the past year. When I go north on central between Bethany Home and Dunlap I experience dropped calls regularly. When I head east on Osborne between 7th st and 12 st I experience muted calls. I can hear the other party asking if I an there and then they hang up. Frustrating!Was this review helpful to you?
Verizon cell coverage in this neighborhood was great when we first moved in 4 years ago. The last year it has sucked beyond belief. The only support Verizon will supply is to send a network extender that you have to hook up to your Wi-Fi to create a baby cell tower in your house. Very lame! As soon as our contract is up we will be finding a new cell phone carrierWas this review helpful to you?
I AM HAVING THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! DOES ANYONE KNOW A GOOD LAWYER? My contract / lease was up with Sprint 2 months ago, and they have messed up my account so badly, I can’t get my phone unlocked to move to another carrier! In August, someone hacked into my online Sprint account and purchased 2 iPhones and 2 iPads. I called to report this to Sprint, and after several minutes on hold with customer service, a transfer to their fraud department, and another 45 minutes on hold, I filed a fraud case. I called a month later to follow up, and they hadn’t even opened the case! A month later, I was getting notices they were going to send me to collections because of the astronomical balance on my account. I called again, and again, and again. Every time I called the fraud department, I was put on hold for 45 minutes to an hour 15 minutes before anyone would even answer the phone! I finally talked to the supervisor Mindy a couple weeks ago, and she was able to expedite the credit. However, two weeks later, Sprint Customer Service is telling me I have to purchase my phone in the store to keep it (I can’t do it online or over the phone), so I have spent 3 hours in 2 different Sprint stores trying to pay $200 to purchase my phone, only to be told my account is frozen by the fraud department and they cannot process my payment. After a couple more hours on hold, I talked to Mindy again, and her boss Greg, the Fraud Manager, only to be told that they don’t have any holds on my phone. I went to Verizon to see if they could just transfer my service to them, but Sprint has my phone locked to their cell towers! After another hour on hold with Sprint, I finally talked to the correct department (Retention) to unlock my phone so I can transfer service, but they won’t do it until it is paid off! I AM IN THIS VICIOUS CYCLE AND NOONE IS TRYING TO FIX IT! I have talked to managers of all these departments and at the two stores I visited, and everyone is pointing fingers at other departments! At this point, my billing cycle ends today so I think they may be doing it on purpose to try to trap me into keeping their service for another month!Was this review helpful to you?