Phone service is great no matter where I'm at no dropped calls in the last five years they are more per month works for me for nowWas this review helpful to you?
Horrible reception. Cuts out all the time. They say to use WiFi assisted calling. That's not much better. Last year service was bad, but not this bad. I have to use a landline now for calls from home which is a pain.Was this review helpful to you?
It seems the phones are getting smarter but the phone service is getting worse. I have noticed many more dropped calls or muted calls over the past year. When I go north on central between Bethany Home and Dunlap I experience dropped calls regularly. When I head east on Osborne between 7th st and 12 st I experience muted calls. I can hear the other party asking if I an there and then they hang up. Frustrating!Was this review helpful to you?
Verizon cell coverage in this neighborhood was great when we first moved in 4 years ago. The last year it has sucked beyond belief. The only support Verizon will supply is to send a network extender that you have to hook up to your Wi-Fi to create a baby cell tower in your house. Very lame! As soon as our contract is up we will be finding a new cell phone carrierWas this review helpful to you?
I AM HAVING THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! DOES ANYONE KNOW A GOOD LAWYER? My contract / lease was up with Sprint 2 months ago, and they have messed up my account so badly, I can’t get my phone unlocked to move to another carrier! In August, someone hacked into my online Sprint account and purchased 2 iPhones and 2 iPads. I called to report this to Sprint, and after several minutes on hold with customer service, a transfer to their fraud department, and another 45 minutes on hold, I filed a fraud case. I called a month later to follow up, and they hadn’t even opened the case! A month later, I was getting notices they were going to send me to collections because of the astronomical balance on my account. I called again, and again, and again. Every time I called the fraud department, I was put on hold for 45 minutes to an hour 15 minutes before anyone would even answer the phone! I finally talked to the supervisor Mindy a couple weeks ago, and she was able to expedite the credit. However, two weeks later, Sprint Customer Service is telling me I have to purchase my phone in the store to keep it (I can’t do it online or over the phone), so I have spent 3 hours in 2 different Sprint stores trying to pay $200 to purchase my phone, only to be told my account is frozen by the fraud department and they cannot process my payment. After a couple more hours on hold, I talked to Mindy again, and her boss Greg, the Fraud Manager, only to be told that they don’t have any holds on my phone. I went to Verizon to see if they could just transfer my service to them, but Sprint has my phone locked to their cell towers! After another hour on hold with Sprint, I finally talked to the correct department (Retention) to unlock my phone so I can transfer service, but they won’t do it until it is paid off! I AM IN THIS VICIOUS CYCLE AND NOONE IS TRYING TO FIX IT! I have talked to managers of all these departments and at the two stores I visited, and everyone is pointing fingers at other departments! At this point, my billing cycle ends today so I think they may be doing it on purpose to try to trap me into keeping their service for another month!Was this review helpful to you?
Generally get good reception for audio, video and text.Was this review helpful to you?
I paid $250 for an extender to boost signal but you need a signal before it can be boosted. No bars now earlier 3 bars.Was this review helpful to you?
sprint sucks metro was better so was t mobile and Verizon I only went with Sprint because I got a good deal on iphone 7 but o wellWas this review helpful to you?
T-Mobile has horrible coverage and uses frequencies which are useless in buildings. In fact the T-Mobile store in the Camelback Collonade told me they have too many users in the area for their network. T-Mobile is supposed to use some new antennas in the are but that has not happened yet. Even with 2 -3 bars of signal I will fail to send / receive texts and get zero internet usage. My home is even worse. Now they claim it is my phone and I need to replace it. Course I bought it from them 90 days ago so they wont do anything about it even though I reported the problems literally within 3 days of getting the phone. T-Mobile is horrible in proper central and downtown Phoenix. I'll go back to Verizon, and considering Verizon may be run by a Sith Lord, that's saying something.Was this review helpful to you?
Way better reception for my area than I had with VerizonWas this review helpful to you?