All was excellent for two years, then T-Mobile phone service and internet connection quality nose-dived here in Tucson, AZ. I've called T-Mobile more than 15 times in April and these first few days of May (2016). I've been connected to T-Mobile reps in Asia, Texas, Colorado, and Tennessee, who all state they can see on their screens that my in-town neighborhood isn't getting a good signal. They open trouble ticket after trouble ticket but each ticket is quickly closed by technical support, with a statement saying no problem exists although I've made it clear that all friends with T-Mobile in Tucson are experiencing poor service, in areas all over town. Actual "solutions" given to me over the phone by T-Mobile reps: *Use wifi. *Wait- there's congestion on the network right now. *Signal strength is excellent on Speedway Boulevard! (a mile north of my home) *It must be your phone. (after the rep told me he saw my location wasn't getting a signal, and after I said friends with T-Mobile had identical problems) Note: many of my conversations with T-Mobile have been on my landline because my cellphone couldn't hold the signal. It's been four to five weeks now of lousy service. There doesn't appear to be a solution other than to go to Verizon.Was this review helpful to you?
Constant bad reception inside home Apple iPhone 6Plus S is only good as a Wi-Fi phone in this area.Was this review helpful to you?
Hands down the best reception. With that being said, horrible company that treats you as a number. Had them for 11 years and the price just goes up and up. Finally, I'm just going to move to sprint, less coverage but half the price for twice the phones.Was this review helpful to you?
For our business we have numerous Trafones. Tracfone leases their lines via various carriers. All of the phones that were on AT&T for their carrier are virtually dead. If we drive the out of the area we get full bars but once we drive back to the office all the phones on AT&T are dead. The other half of our phones are on Version and work 100% of the time every place. Getting Tracfones to switch your carrier is a pin especially when the number was ported in from the local wired company. We know the score as we have looked up the carriers and also the email to text suffix. if it's XXX-XXX-XXXX@mms.att.net you will have no coverage at Wilmot and Broadway. If it XX-XXX-XXXX@vtext.com you will be fine.Was this review helpful to you?
Absolutely horrible. Have to go outside to receive or make a call.Was this review helpful to you?
Tired of no Sprint service, have to use my internet to use my smart phone.Was this review helpful to you?
Its been one month in my new place with NO cell service. Its like a complete dead zone &connecting to wi-fi doesn't provide any service either. Even with the signal booster that T-Mobile sent me, I still have ZERO bars. They guys at the T-Mobile store on Grant Rd were especially unhelpful, saying I needed a new phone with a better antenna. The phone I've just paid off after 2 yrs. If I didn't buy a new phone, they didn't want to help me. Just 4 guys standing around playing with their devices.Was this review helpful to you?
Saying I'm roaming and going to charge me. No internet connection. I'm ready to go back to Flash wireless, Verizon. I don't believe it's the phone, it's Sprint service.Was this review helpful to you?
I don't like the service in the area it sucks it don't fill like let fast 4 g in Tucson please fix Sprint or I'm goneWas this review helpful to you?
My letter to the ceo of Sprint and to Patricia v. In the office of the ceo of Sprint Marcelo.clare and Patricia v., My time with Sprint was an experience.... I will not soon forget after 3+ years of service with sprint. Since June when my phone was stolen and needed replacement I have gone through what Sprint considers customer service experiences,that can not be fathom'ed. In total now since June I have spent 18hrs total on hold or talking with Sprint representives, I have been through four total phones and was on my way to needing a fifth, and had to travel approximately 30 miles to receive service to even use my phone. With that being said I hoped that the office of the ceo and it's representives would have listened to my concerns and at least attempted to solve my issue with something other than $250 worth of Bill credits,but instead I was asked to travel to two different stores across town from each other (approx 10 miles in traffic approximately 30 extra minutes) to be told that my phone would take an hour and a half to take a part and be fix with parts from a 14 day return that someone else had to bring back for whatever reason. I have attempted to give as much time was needed to accommodate the issue to be resolved and even given suggestions as to what could be done to retain my business. My suggestion was to just simply remove the nightmare of the note 4 from my life, weather it be something comparable or and upgrade version I did not care but somethig that worked well, I was told that my suggestions were just not possible. This is not an acceptable way to treat a customer of 3+ years of loyal service at 350+ dollars a month. I understand that I am not a corps. Or an Inc and that I am just Jon q. customer,but as such, I plan to advised everyone I know of the level of service that was provided to me even at the top level of your company via social media and word of mouth. I am sure I'll find that there are thousands of people just like me. Patricia has my information as to what was needed for the account going forward. Sincerely, a highly disappointed customer and former user of Sprint servicesWas this review helpful to you?