All was excellent for two years, then T-Mobile phone service and internet connection quality nose-dived here in Tucson, AZ. I've called T-Mobile more than 15 times in April and these first few days of May (2016). I've been connected to T-Mobile reps in Asia, Texas, Colorado, and Tennessee, who all state they can see on their screens that my in-town neighborhood isn't getting a good signal. They open trouble ticket after trouble ticket but each ticket is quickly closed by technical support, with a statement saying no problem exists although I've made it clear that all friends with T-Mobile in Tucson are experiencing poor service, in areas all over town. Actual "solutions" given to me over the phone by T-Mobile reps: *Use wifi. *Wait- there's congestion on the network right now. *Signal strength is excellent on Speedway Boulevard! (a mile north of my home) *It must be your phone. (after the rep told me he saw my location wasn't getting a signal, and after I said friends with T-Mobile had identical problems) Note: many of my conversations with T-Mobile have been on my landline because my cellphone couldn't hold the signal. It's been four to five weeks now of lousy service. There doesn't appear to be a solution other than to go to Verizon.Was this review helpful to you?
The service stinks-echos and delayed response- it was better in the 1970s!Was this review helpful to you?
My family use Galaxy S3 and Iphone 5c and we do not have any trouble with voice, text or data while anywhere in Catalina, AZ. Sometimes 4G is not available but it is not really notice that much.Was this review helpful to you?
4g half bar reception at house-two houses down 4 bars-adding booster- will see if improveWas this review helpful to you?
Constant bad reception inside home Apple iPhone 6Plus S is only good as a Wi-Fi phone in this area.Was this review helpful to you?
Hands down the best reception. With that being said, horrible company that treats you as a number. Had them for 11 years and the price just goes up and up. Finally, I'm just going to move to sprint, less coverage but half the price for twice the phones.Was this review helpful to you?
For our business we have numerous Trafones. Tracfone leases their lines via various carriers. All of the phones that were on AT&T for their carrier are virtually dead. If we drive the out of the area we get full bars but once we drive back to the office all the phones on AT&T are dead. The other half of our phones are on Version and work 100% of the time every place. Getting Tracfones to switch your carrier is a pin especially when the number was ported in from the local wired company. We know the score as we have looked up the carriers and also the email to text suffix. if it's XXX-XXX-XXXX@mms.att.net you will have no coverage at Wilmot and Broadway. If it XX-XXX-XXXX@vtext.com you will be fine.Was this review helpful to you?
Tired of no Sprint service, have to use my internet to use my smart phone.Was this review helpful to you?
The reception here is getting worse. Can't hear messages, can't carry on a conversation. Impossible! No help from the AT&T store.Was this review helpful to you?
Its been one month in my new place with NO cell service. Its like a complete dead zone &connecting to wi-fi doesn't provide any service either. Even with the signal booster that T-Mobile sent me, I still have ZERO bars. They guys at the T-Mobile store on Grant Rd were especially unhelpful, saying I needed a new phone with a better antenna. The phone I've just paid off after 2 yrs. If I didn't buy a new phone, they didn't want to help me. Just 4 guys standing around playing with their devices.Was this review helpful to you?