Been Verizon customer for 15 years and the past two service and towers have gone downhill, was basically unusable in flagstaff this summer, full signal and it would take forever to load any web pages or mapsWas this review helpful to you?
I don't want to write any words. Nm if I knew I was going to have to do this, I would not have started the surveynWas this review helpful to you?
I've had Verizon since 2001, and never have had a major issue with cell reception until early in this year (2017). My wife's phone (Apple 7) and mine (LGV20) both have horrible service in our house as of this year. I've lived at the same location since 2010, and have never had bad service. They have to have changed something (probably to save money) since they have the "best" service in town. But at their high price point, we are probably going to switch to have bad service at a less expensive price. At least that's my logic at this point. As other have stated, we sometimes have to go outside or move to other areas of our house. Also in our neighborhood (Valencia Reserve) people cannot hear us. I've also experience bad service on our side of town at my sons school (Craycroft Elementary) as well as other areas. They said nobody else has complained in this area, but after looking at these reviews, it is most obvious that it is a major issue and something has got to change. I'm not sure what they did, but it made a huge difference in the quality of their cell reception. One time I walked out of my garage into my driveway, and the person I was on the phone with still couldn't hear me. It's just unacceptable in every way.Was this review helpful to you?
I have to go out side to talk to anyone. We only have 1 cell tower out here. And it's 11 miles west of me. I'm looking in to putting a cell tower on my propertyWas this review helpful to you?
Every single call I make people say I'm cutting out of fading out and I haven't moved positions. So I change my phone to my other ear or sit up and reception changes then the same thing happens! My bathroom, office and kitchen are the worse places in my house! Every single call is a challenge and so frustrating that I just end up hanging up! I am so angry that I pay the amount I pay only to be frustrated! I'm paying for the insanity! I've called Verizon many times over the 1.5 years living here. Tried resetting network settings, they've rest my phone, went from data and voice to just data, tried wifi calling, and now a new SIM card! They suggested I buy a $250 network extender! Really! So now I need to spend $250 more dollars in order to pay them for AHEM service for something something even Verizon says might not fix it! It's insane!Was this review helpful to you?
Awful coverage. Dropped calls. Never reliable and it's gotten worse.Was this review helpful to you?
Worst customer service I ever encountered. I highly urgently extremely recommend you use a different carrier. They don't care about youWas this review helpful to you?
The reception in our area has been terrible for a long time now. It is very slow and most times does not connect.Was this review helpful to you?
Started out with AT&T SIM card, zero reception at home, vendor (Consumer Cellular) switched me to T-Mobile SIM card, same issue... zero reception at home. Spouse purchased Verizon phone, works great.Was this review helpful to you?
I am a Lyft driver and often drive north of my location. I lose contact with Lyft and Waze just north of my address. My contract with Sprint spits in September. I will be switching back to AT&T.Was this review helpful to you?