This was the worst experience I've ever had with sprint, and because of this store, I can't wait to get off my contract. We were encouraged to change our plan, and promised by the sales rep that our new plan would be post-dated and change over when our current bill cycle ended, to avoid pro-rated charges. Lo and behold, the next month I received a bill more than TWICE what we normally pay per month. After going back to the store and being told by that rep himself that the charges would be fixed and adjusted (oh did I mention they over charged EACH LINE by fifteen dollars for the monthly rate), they never were. After going back in a third time, the manager promised us that no matter what, he'd adjust the charges and told us as long as we made a payment for the difference, the account would be credited. Going home and feeling like someone in this horrible company actually did something good, we made the payment, only to receive a call the next day saying they could only reverse part of the charges and we were responsible for the difference. The manager even had the nerve to tell us, "It's really not that much money." Worst customer service, worst employees, worst management, and I will be telling everyone I know to make sure they don't sign up for sprint. The moment our contracts our up we will happily kiss this company good bye.Was this review helpful to you?
Been with Sprint for 18 1 / 2 years never had all the issues that plagued other users till now. Complaining,waiting on 4g in Tucson has taken it's toll. Already canceled 1 line waiting on the others to mature so when I leave it won't hurt as much. Yeah Data is unlimited but I need my calls due to my job with the State. I'm also a share holder which really hurts seeing how I've passed so many Ideals to the company and got Nextel instead of buying signal Band width which is WHAT THEY NEED! Now buying T-Mobile another BAD Ideal. Lost seems to fit this company now.Was this review helpful to you?
Network Is good, I can stream music as I drive almost anywhere even on Hwy. 77 well north of Oracle, Az. Overall, the coverage is great even out in the middle of nowhere.Was this review helpful to you?
Metro PCS Runs off T-mobile's network. I paid for my phone and first month of service. Immediately I started having problems. Customer service was full of rude ignorant people and 5 days later I tried to return the phone after customer service said I could as long as it was within 7 days and I was under 100minutes of usage. The store said no, its is up to 60minutes of usage. I had gone over the 60minutes and they refused to return the phone and return the money I paid for the month even though they saw almost all of my usage was to customer service. TOTAL RIP OFF! DONT WASTE YOUR MONEY OF TIME!Was this review helpful to you?
I have used 3 different carriers and have many problems with service in my house / neighborhood. Have not dropped a call in 3 years with verizon. Be prepaid to pay for that service they are the most expensive !Was this review helpful to you?
Absolutely no coverage inside my house - just barely get coverage outside. Sprint continually tells me that the nearest cell tower is being worked, but should be up by 5pm tomorrow. Well guess what, tomorrow never comes. This has been going on for 7 months. Sprint wouldn't sell me an AirRave - so I bought one on eBay. that si the ONLY way I have cell phone coverage at home.Was this review helpful to you?
Sprint is the worse service I ever gotten. I call Sprint and they keep talking about towers are down. Really you need a new story. For the last 2 years they tell me the sane thing. I think for sure going with verizon.Was this review helpful to you?
I have to use an Airave to use my Sprint phone at home. Cell reception is very poor, dropped calls or the other party says they can't hear every word. $106.00 per month REALLY!Was this review helpful to you?
Been with Verizon about 6 years. Coverage at home improved over that time. Rock solid in 2013. No drops while driving through Kolb at Davis Monthan - unlike other carriers. We actually get OK service in Summerhaven. So far as I can tell, no other carrier gets there. But it's very expensive.Was this review helpful to you?
almost every call drops or has some un-intelligible voice.Was this review helpful to you?
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