Its been one month in my new place with NO cell service. Its like a complete dead zone &connecting to wi-fi doesn't provide any service either. Even with the signal booster that T-Mobile sent me, I still have ZERO bars. They guys at the T-Mobile store on Grant Rd were especially unhelpful, saying I needed a new phone with a better antenna. The phone I've just paid off after 2 yrs. If I didn't buy a new phone, they didn't want to help me. Just 4 guys standing around playing with their devices.Was this review helpful to you?
Saying I'm roaming and going to charge me. No internet connection. I'm ready to go back to Flash wireless, Verizon. I don't believe it's the phone, it's Sprint service.Was this review helpful to you?
Reception in Oro Valley is getting worse. Calls drop, you can't hear the person on the other end, there are known areas of no coverage. This is poor service and needs to be fixed.Was this review helpful to you?
I don't like the service in the area it sucks it don't fill like let fast 4 g in Tucson please fix Sprint or I'm goneWas this review helpful to you?
My letter to the ceo of Sprint and to Patricia v. In the office of the ceo of Sprint Marcelo.clare and Patricia v., My time with Sprint was an experience.... I will not soon forget after 3+ years of service with sprint. Since June when my phone was stolen and needed replacement I have gone through what Sprint considers customer service experiences,that can not be fathom'ed. In total now since June I have spent 18hrs total on hold or talking with Sprint representives, I have been through four total phones and was on my way to needing a fifth, and had to travel approximately 30 miles to receive service to even use my phone. With that being said I hoped that the office of the ceo and it's representives would have listened to my concerns and at least attempted to solve my issue with something other than $250 worth of Bill credits,but instead I was asked to travel to two different stores across town from each other (approx 10 miles in traffic approximately 30 extra minutes) to be told that my phone would take an hour and a half to take a part and be fix with parts from a 14 day return that someone else had to bring back for whatever reason. I have attempted to give as much time was needed to accommodate the issue to be resolved and even given suggestions as to what could be done to retain my business. My suggestion was to just simply remove the nightmare of the note 4 from my life, weather it be something comparable or and upgrade version I did not care but somethig that worked well, I was told that my suggestions were just not possible. This is not an acceptable way to treat a customer of 3+ years of loyal service at 350+ dollars a month. I understand that I am not a corps. Or an Inc and that I am just Jon q. customer,but as such, I plan to advised everyone I know of the level of service that was provided to me even at the top level of your company via social media and word of mouth. I am sure I'll find that there are thousands of people just like me. Patricia has my information as to what was needed for the account going forward. Sincerely, a highly disappointed customer and former user of Sprint servicesWas this review helpful to you?
Had T-Mobile when my mom moved to Saddlebrooke. No coverage at all! She had to drive south toward Tucson to make a call. Losers! Switched back to ATT for the family plan. Since the switch in January 2015 she has not dropped a call. ATT is way too expensive - but my 85 year-old mom is happy. Nuff said.Was this review helpful to you?
Even though my reception says 4 bars LTE, the data strength is horrible. Several months ago they launched LTE at great speeds over 15 Mbps at this same intersection. Recently I noticed all over Tucson that speeds have dropped drastically. Just ran a test and showed.49 Mbps (I was waiting to hear the chirping from the old telephone modems). What is happening AT&T????? Used to love the service, now I am thinking of changing carriers (by the way I spend over $180 a month just in my cel)Was this review helpful to you?
Poor reception. Constant dropped calls. At least a 17% drop rate, if not moreWas this review helpful to you?
Dropped calls, texts won't go through, no ring for incoming callsWas this review helpful to you?
Phone keeps beeping and tells me there will be a roaming charge applied if I use the phone. Typical lousy service I have come to expect from Sprint. I only used them because I am with CREDO mobile, which used to be Working Assets and is a socially responsible organization. Unfortunately, it appears trying to do the right thing comes at the cost of poor reception.Was this review helpful to you?