Calls have been dropping and bars go between 2 and 0. Totally unacceptable.Was this review helpful to you?
Got 4g phone for faster service. 4g is slower than 3g for all internet activity. Very slow on initial loading, especially in the afternoons. Flickers between 3g and 4g icon. Usually get 3g with 4 or 5 bars and 4g with 2 or 3 bars. The whole icon disappears on the phone during the frequent and sometimes 10 minute outages. To be fair it sometimes works well but I can't figure out what's the common working variable.Was this review helpful to you?
Service is a joke. Their customer service is a joke. All they do is lie to you and want your money for the bad sevice. The technicians should run customer service. At least they aren't paid to lie to you and talk in circles. The prices we pay for everything for a smart phone neutralizes with the dumb choice of choosing their network. Make sure they're honest about everything before choosing any provider. It's like buying beach front property in Montana.Was this review helpful to you?
Many dead areas between Albuquerque and Santa Fe. There used to be service there. We also noticed that service is pretty spotty in lots of places along I-40 west and east of Albuquerque. Don't know about South I-25.Was this review helpful to you?
Just called customer service. No coverage and there is an outage. No cell or 3g. Lost it about 5:15 yesterday afternoon. No eta on when it is to be back up. This sucks.Was this review helpful to you?
I've had good reception here for the last two years I've lived here. Today I haven't had any service. It keeps saying the mobile network is down. Anybody know what else is going on?Was this review helpful to you?
3 bars on Verizon. None Smart phones! one phone still on old Alltel sys. With free Internet on a USB cord. Verizon has badly miscalculated area coverage in city. Verizon should never have dropped the old towers.Was this review helpful to you?
I have been reading the service reviews about Verizon and was pleased to hear... it's not just me! I have shared very similar experiences as what several have posted, a 10+ year customer of Verizon and was always happy. My service the last few months has been horrible! Dropping calls in lots of random places around town but can always count on losing a call on Golf Course and on Paseo (not an area I would have considered a dead spot). Calls are jarbled and when it drops its like it holds the call for a few minutes and when someone tries to call me back it goes straight to voicemail. My internet is slow... slow and did I mention SLOW! Inconsistent even though it appears as though I have three bars. I am SO frustrated and don't know what to do. If I call they act like they are doing me a favor by answering the phone and swear I have probably put someone's kid through college with what I have spent on cell bills.Was this review helpful to you?
Fit to be tied! Have been a Verizon customer for over a decade with fantastic service -- until a month ago. We carry several phones and an air card equaling hundreds of dollars a month for service that now simply does not exist! Dropped calls repeatedly for a two minute conversation. Friends using other carriers are just as frustrated talking with us due to the dropped call issue. Hmmm wonder how that is working for word of mouth referrals. It is not only affecting Verizon customers! I now use a land line to make business calls to avoid a dropped call. Thank goodness I did not remove the land line from our home. If I were a small business how long would I be in business if treated customers as Verizon has done here? It is time Verizon steps up, accepts responsibility, fixes their problem(s) and considers compensates their loyal customers for poor (NO) service.Was this review helpful to you?
For those of you that live in the greater Albuquerque - Rio Rancho area, I have been a Verizon wireless customer since 2001 and have never seen such problems with the Big Red's service. I have actually just converted 10 family members to Verizon that all had previously been with T-Mobile for 5-13 years. After the iPhone 4S was released they all had to have it and I convinced them that AT&T was not the right service provider to go with and that Verizon was the ultimate wireless service provider. Boy did I stick my foot in my mouth on this one. Just when they all activated there iPhones on October 14th 2011 that is when we got a big slap in the face. We basically all live in the greater Albuquerque and Rio Rancho, NM area and have zero service. This sounds exactly like what AT&T went through when they activated over a million iPhones in 2007. Our 3G and signal strength goes from 1 bar to 4 bars to zero bars all within a few seconds. I am a Network Engineer for a living and I drive all over Albuquereque and I can honestly say that this problem is an issue all throughout the entire city. Being a Network Engineer and being able to understand how networks and the wireless technology work, I put two and two together and came to the conclusion: having a huge amount of new customers added to a network, all while Verizon was in the middle of activating new Altel towers that were purchased back in 2009 and also while Verizon was trying to get ready to roll out there new 4G LTE technology to Albuquerque; these are the reasons why Verizon is having so many issues on there network here in New Mexico. You see everything is always planned logically and theorectically on paper. Many times the numbers do add up on paper and it all makes sense but knowing that it is only planned in THEORY is the key word. Rolling new services out in a production environment instead of a TEST environment is most likely the culprint in this situation. Verizon had problems that they did not anticipate and are now having to backtrack and troubleshoot in a live network which is all affecting the end users which are the Verizon customers. The problem that hit a nerve for me is that I used to have excellent Verizon service at my home. In September 2011 I started to have an extreme disruption in service and had zero service inside of my own home. After submitting a number of call tickets into Verizon there conclusion resulted in letting me know that unfortunately after reconfiguration of the newly aquired Altel towers, my service in my home area is considered 'MARGINAL" service and if I wanted to have better service, I was going have to buy a NETWORK EXTENDER piece of equipment for $299.00 that is not even guaranteed to give me better service. Verizon also had the nerve to say that my house could be effecting the network service(so now I guess wireless service is not even suppose to be used indoors inside the comfort of my own home?), by the way there way I checked and there is zero service in my front yard in my back yard or on the sides of the house. Verizon should have atleast offered this network extender free of cost because they are the cause of my loss of service at my home. I guess Verizon has grown too BIG RED for the customers especially ones like me that have been faithful for 12 + years.This to me is so LUDACRIS that I pay$135.00 a month thinking that I am paying a higher rate than other wireless service providers because Verizon is suppose to have the best network. In the past that has served to be TRUE, but today it seems as though this is the beginning to the end of Verizons great network era. Verizon's customer service used to be excellent and is now sub-par and even rude(much longer wait times also), Network service is non-existent(but to Verizon there are no problems with there network). I am tired of all of the excuses and the run-around, I would just love some straight answers from Verizon and not a bunch of made up stories and lies. Now they are even blaming the problems on my device "iPhone 4S", so how come Sprint and AT&T are not having the same problems around New Mexico if that is the case? I am now in the market for a new wireless service provider. Not happy about it but I can no longer stand behind a company that does not support there customers and there own NETWORK. My home is in Rio Ranch, NM but I work in Albuquerque, NM would anyone be able to let me know how the following wireless service providers networks are around the metro: Sprint, AT&T,T-mobile ????????? I would definitely appreciate the feedback so that I can make an educated decision when I finally choose to switch wireless service providers. I will be taking my 10 family members with me as well as any friends that I can convince to swtich with me. We all need to make a stand just like the OCCUPY movement protests. Corporate greed is in full effect and we as the common folk are being stepped all over. I would not be suprised if my post gets deleted by the BIG RED. P.S. Come switch with me, large numbers gets CORPORATE attention, look what happened with NETFLIX. Thank you!Was this review helpful to you?