Verizon
(0 stars) |
528 | Iris,
Albuquerque, NM 87120 |
For those of you that live in the greater Albuquerque - Rio Rancho area, I have been a Verizon wireless customer since 2001 and have never seen such problems with the Big Red's service. I have actually just converted 10 family members to Verizon that all had previously been with T-Mobile for 5-13 years. After the iPhone 4S was released they all had to have it and I convinced them that AT&T was not the right service provider to go with and that Verizon was the ultimate wireless service provider. Boy did I stick my foot in my mouth on this one. Just when they all activated there iPhones on October 14th 2011 that is when we got a big slap in the face. We basically all live in the greater Albuquerque and Rio Rancho, NM area and have zero service. This sounds exactly like what AT&T went through when they activated over a million iPhones in 2007. Our 3G and signal strength goes from 1 bar to 4 bars to zero bars all within a few seconds. I am a Network Engineer for a living and I drive all over Albuquereque and I can honestly say that this problem is an issue all throughout the entire city. Being a Network Engineer and being able to understand how networks and the wireless technology work, I put two and two together and came to the conclusion: having a huge amount of new customers added to a network, all while Verizon was in the middle of activating new Altel towers that were purchased back in 2009 and also while Verizon was trying to get ready to roll out there new 4G LTE technology to Albuquerque; these are the reasons why Verizon is having so many issues on there network here in New Mexico. You see everything is always planned logically and theorectically on paper. Many times the numbers do add up on paper and it all makes sense but knowing that it is only planned in THEORY is the key word. Rolling new services out in a production environment instead of a TEST environment is most likely the culprint in this situation. Verizon had problems that they did not anticipate and are now having to backtrack and troubleshoot in a live network which is all affecting the end users which are the Verizon customers. The problem that hit a nerve for me is that I used to have excellent Verizon service at my home. In September 2011 I started to have an extreme disruption in service and had zero service inside of my own home. After submitting a number of call tickets into Verizon there conclusion resulted in letting me know that unfortunately after reconfiguration of the newly aquired Altel towers, my service in my home area is considered 'MARGINAL" service and if I wanted to have better service, I was going have to buy a NETWORK EXTENDER piece of equipment for $299.00 that is not even guaranteed to give me better service. Verizon also had the nerve to say that my house could be effecting the network service(so now I guess wireless service is not even suppose to be used indoors inside the comfort of my own home?), by the way there way I checked and there is zero service in my front yard in my back yard or on the sides of the house. Verizon should have atleast offered this network extender free of cost because they are the cause of my loss of service at my home. I guess Verizon has grown too BIG RED for the customers especially ones like me that have been faithful for 12 + years.This to me is so LUDACRIS that I pay$135.00 a month thinking that I am paying a higher rate than other wireless service providers because Verizon is suppose to have the best network. In the past that has served to be TRUE, but today it seems as though this is the beginning to the end of Verizons great network era. Verizon's customer service used to be excellent and is now sub-par and even rude(much longer wait times also), Network service is non-existent(but to Verizon there are no problems with there network). I am tired of all of the excuses and the run-around, I would just love some straight answers from Verizon and not a bunch of made up stories and lies. Now they are even blaming the problems on my device "iPhone 4S", so how come Sprint and AT&T are not having the same problems around New Mexico if that is the case? I am now in the market for a new wireless service provider. Not happy about it but I can no longer stand behind a company that does not support there customers and there own NETWORK. My home is in Rio Ranch, NM but I work in Albuquerque, NM would anyone be able to let me know how the following wireless service providers networks are around the metro: Sprint, AT&T,T-mobile ????????? I would definitely appreciate the feedback so that I can make an educated decision when I finally choose to switch wireless service providers. I will be taking my 10 family members with me as well as any friends that I can convince to swtich with me. We all need to make a stand just like the OCCUPY movement protests. Corporate greed is in full effect and we as the common folk are being stepped all over. I would not be suprised if my post gets deleted by the BIG RED. P.S. Come switch with me, large numbers gets CORPORATE attention, look what happened with NETFLIX. Thank you!
Was this review helpful to you?Verizon
(1 star) |
Home | Rio Bravo / Isleta,
Albuquerque, NM 87105 |
I've had Verizon for over a decade and always had EXCELLENT service. Since 3 weeks ago, it's nothing but garbled calls and dropped calls. Forget EV bars; it's 1X if anything and it's not doing the job. I'm really disappointed and wonder if it has something to do with the new 4G LTE rollout that happened in this same timeframe. Anybody know anything?
Was this review helpful to you?Verizon
(1 star) |
Paseo Del Norte | Louisiana,
Albuquerque, NM 87113 |
I've had persistent coverage problems that appear like the 3G coverage is in / out. It's extremely apparent in my neighborhood. VZW has been working a trouble ticket for weeks. No credit offered, no relief from my contract with only 2 months to go. I'm fully committed to leaving VZW after 10 years because I can't use my phone in my heavily populated neighborhood in Albuquerque. If they would offer early termination, I'd take it. I have no other choice. My calls for customer service and tech support are only possible using my comcast land line. They are just sucking money out of me hiding behind a contract. If I knew how to get out of the contract (breach? lack of service while accepting payment?) I would. AT&T works fine in my house, proven by other AT&T friends. The problems VZW has are not limited to indoor use. They exist outside, driving, walking, standing still, holding lightening rod, legs crossed... consistently sucks. They will lose a decade customer (24k over 10 years) over this. Sure hope their transition to 4G network offsets the pissed off customer base they are losing.
Was this review helpful to you?Verizon
(2 stars) |
Montano N Coors | Dellyne N Coors,
Albuquerque, NM 87120 |
I have the LG revolution and it sucks lately I've been getting dropped calls and when I receive a call it don't let me answer till its missed. Verizon service has gone down so bad I'm thinking of just canceling the service and now that we got 4g lte it seriously doesn't make a difference on the speed of the service what a shame!
Was this review helpful to you?Verizon
(0 stars) |
Central / unser,
Albuquerque, NM 87121 |
I keep calling verizon. Cannot make or receive calls, get a busy signal. not able to make or receive calls since 9 / 19 / 2011. I have been told over 4 -5 times that they are working on it. I am told that it will take 5 days to correct problem. they have told me this more than four different calls to them on my land line nothing happens I was offered to have my early termination fee of $175.00 to be waved if I want to cancel my service with them. I just might take this offer and cancel my service with Verizon
Was this review helpful to you?Verizon
(5 stars) |
Coors,
Albuquerque, NM 87120 |
I work for a cellular company, and just for the record, no carrier can guarantee coverage indoors. It's in the customer agreements. I have family in my house that have Sprint, and I have Verizon. Half the time they can't keep a call while I can have full service on my Verizon phone.
Was this review helpful to you?AT&T
(2 stars) |
Gibson | Girard,
Albuquerque, NM 87106 |
Getting way to many dropped calls for a blackberry bold 9000. ( one of the best receivers for a cell phone.) in the past few weeks. About 2-3 call drops per day or no connection at all sometimes. 3G data service has been very noticeably slower for the past three months as well. looks like AT&T is no longer paying attention to customer these days. first it was the Iphone, now the Blackberry is dropping calls. ( this is a network problem they never fixed, but only managed to tweek. That is not considered a fix. I'll be switching after 10- years with them.
Was this review helpful to you?Verizon
(2 stars) |
Ladera | Arroya Vista (98th),
Albuquerque, NM 87120 |
Originally no problem with reception, but last several months only 2 bars to zero bars inside house. Outside home varies from 3 bars to zero. Signal varies on a continuous basis resulting in a dropped call every time we use phone. Same with second identical phone. VZ claims nearest cell working fine.
Was this review helpful to you?Verizon
(1 star) |
Unser and Ladera,
Albuquerque, NM 87120 |
I haven't had one call from this location that hasn't been dropped... My phones (various models during my time with Verizon) have all shown "call lost" or "leaving service area" only to re-enter the service area minutes later. Horrible service and reception with VW in the Unser / Ladera / Petroglyphs area!
Was this review helpful to you?T-Mobile
(2 stars) |
Washington | Lomas,
Albuquerque, NM 87108 |
Haven't had service in nearly a week because two towers have been down. Even when I did, I only had 2-3 bars. I'm very unhappy with T-Mobile, and I've been a loyal customer for 5+ years.
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