about 18 months ago I bought 3 metro PCS smart-style android phones before moving here. I was told the reception was great. there's none inside my home. I bought an expensive signal booster-more bars lit up but but no real change-still static, dropped calls and / or no service at all. incoming calls do not come through, either. I tried to switch to another service but found out my phones aren't compatible. last year metro PCS was bought out by t-mobil-who won't turn on service to my phones either. people here use landlines-a few said not Verizon was iffy, t mobil was the only choice-until they took down a tower. I need a cell phone in my house and don't know what to do.Was this review helpful to you?
I've been a Sprint Customer for nearly 12 years. I would give them a decent rating if I still lived there. However, in the ABQ area the cell phone coverage and data coverage is beyond horrible. I don't know how to describe the frustration of dropping calls, not being able to send text, not receiving calls or trying to look something up on the net (web surfing is slower then the dial up dates). They should not be charging for their service in this area but they tell my family that they have great service here. My wife said it best; "We better switch providers as Sprint is effecting our relationship.Was this review helpful to you?
I can't compare to other services, Cricket is cheaper than other services, but I do get dropped calls, I do have dead zones in certain areas in Albuquerque in places where everyone else with different services have many bars. frustrating because this includes work place. There are also places that I have more bars than other people with different services. At times, my texts don't go through and I don't receive others and phone doesn't tell me anything. And data is slower than other people with other services. Because of price and because AT&T it is tempting to keep cricket. But because of needing phone service at work place or the drop calls come at wrong times and texting. I'm going to try out Verizon prepaid and than compare.Was this review helpful to you?
My Sprint service is by far the worst it has ever been. For the past ten months they would tell me to wait for the tower upgrades but they nothing has gotten better. My calls get dropped numerous times a day and I have to stand in certain parts of my home to keep decent service. Even though my calls have been dropped several times while talking to the Sprint Technical Support technician, they refuse to let me out of my contract and offer me a $10 credit. I am fed up and feel trapped by sprint.Was this review helpful to you?
Horrible. I was suckered into joining a family plan by Sprint. (My family is wonderful) Sprint has been a frustrating experience with no reception. Looking now to get out of this mess.Was this review helpful to you?
Moved to ABQ from So CA last month. From the day I got into ABQ, I've had problems with internet connections. Internet connection was spotting at best throughout the city. Unable to use navigation apps consistently, which I have to depend on. I have contacted Sprint almost on a daily basis. Last talked to Jackie Supervisor for Accounts. She was rude and condescending. I am requesting waiver of early termination fees as Sprint service here in ABQ is poor in regards to data. I need a service which will provide consistent access to internet. I have been with Sprint since 2010 in So CA. Never had a problem with service nor a reason to contact customer service. Now that I need to relay on internet access, I've received unreliable service and poor customer service.Was this review helpful to you?
Finally 4g lte reception along Tramway,I did a speed test and was getting 27 mb download and 9 upload, Amazing! Finally sure signs that Sprint is moving forward. I was also able to get 4g in the area of Eagle ranch road from about Montano Northbound for about 1.5 miles then signal fades, I was able to record about 3 mb download, not the greatest but for now it should only get better. It's been a long wait, hopefully itwas worth it!Was this review helpful to you?
I finally am receiving 4g lte coverage from Sprint. I was driving home yesterday and my son told me, I have 4g on my phone, I did look down at my phone and sure enough I was receiving 4g signal. It's almost the same footprint of the wimax signal. But the signal soon faded once you heading westbound passing San Mateo Blvd. I'm sure Spring is testing 4g in area and hope Albuquerque lights up around here with 4g soon.Was this review helpful to you?
I had Sprint for 2 and half years and it was the worst service ever! Shoot I'm pretty sure Cricket is better than them. Anyways, I switched over to T-Mobile and I am beyond satisfied with their service. I have 4g lte everywhere I go and their data speeds are fast. Sprint is a joke because back in 2012, I was told lte was going to be out soon and not once have I gotten lte. My calls kept on dropping, texts didn't go through at times, and I couldn't watch Youtube videos or load a web page. I recommend T-Mobile because they are basically the same price as Sprint but they actually have a network that works great! Thank you Tim Tebow for influencing me to switch!Was this review helpful to you?
After looking at the Sprint coverage map for Albuquerque Westside, I can see why the service is so bad--there are only two towers covering Cottonwood Mall and south to I-40. Also, there are rumors going around about Sprint upgrading their ABQ service to LTE, but that is not in the forseeable future. Most of what ABQ is seeing now is 3G 'equipment upgrades' which probably equates to installing the newer equipment from the LTE upgrades in other states to ABQ. If you decide to purchase a VM phone or Sprint service, and live on West-side, make sure you keep your 30 day return receipt and note phone and data reliability. My experience has been marginal to bad, but I already spent over $1,000 for three phones, which apparently can't be switched to any other service--even though I paid for them. Arrgh.Was this review helpful to you?