Verizon
(2 stars) |
Golf Course | Paseo Del Norte,
Albuquerque, NM 87120 |
I have been reading the service reviews about Verizon and was pleased to hear... it's not just me! I have shared very similar experiences as what several have posted, a 10+ year customer of Verizon and was always happy. My service the last few months has been horrible! Dropping calls in lots of random places around town but can always count on losing a call on Golf Course and on Paseo (not an area I would have considered a dead spot). Calls are jarbled and when it drops its like it holds the call for a few minutes and when someone tries to call me back it goes straight to voicemail. My internet is slow... slow and did I mention SLOW! Inconsistent even though it appears as though I have three bars. I am SO frustrated and don't know what to do. If I call they act like they are doing me a favor by answering the phone and swear I have probably put someone's kid through college with what I have spent on cell bills.
Was this review helpful to you?Verizon
(3 stars) |
Tramway | Tramway,
Albuquerque, NM 87122 |
We live near the Tram. Previously, we lived closer to Academy, east of Tramway. My husband and I had Sprint when we first moved here, six years ago, and switched to Verizon after abysmal customer service and only being able to use our phones in one corner of our house. Now, with Verizon, we've gotten great reception. Sometimes on my husband's phone, his calls crackle, but he has a BlackBerry, and it has met the floor many times. About a month ago I started having problems with texting. I didn't get some, or vice versa. I called Verizon and was put in touch with tech support. We went through trouble shooting on my phone. There are some quirks with the Reality, so I wasn't sure if it was the phone. The tech looked up the tower situation here, and found that there was some issues with them and should be resolved within a week, but to call back if not... The last two weeks, at least I hope it is only the last two weeks, the same problem again. Verizon has been very nice so far, getting me in touch with the tech department right away, and trying to figure out what is wrong. Now I am just waiting to find out, but I suspect it has to do with the 4G rollout as previously mentioned, coupled with problems with the phone itself. I will, at the moment, stick with them, because I can still make calls just fine, although my relatives with T-Mobile, Sprint and AT&T have to stand facing east near a window in our guest room in order to use their phones...
Was this review helpful to you?T-Mobile
(5 stars) |
Eubank | Constitution,
Albuquerque, NM 87112 |
I've had T-Mobile for about 9 years now and I couldn't possibly be happier with my reception. I have never dropped a call. I've never lost reception ANYWHERE EVER, road trips all over the country, back roads in the middle of nowhere. Absolutley flawless reception.
Was this review helpful to you?Verizon
(1 star) |
Alameda and Wyoming,
Albuquerque, NM 87113 |
Fit to be tied! Have been a Verizon customer for over a decade with fantastic service -- until a month ago. We carry several phones and an air card equaling hundreds of dollars a month for service that now simply does not exist! Dropped calls repeatedly for a two minute conversation. Friends using other carriers are just as frustrated talking with us due to the dropped call issue. Hmmm wonder how that is working for word of mouth referrals. It is not only affecting Verizon customers! I now use a land line to make business calls to avoid a dropped call. Thank goodness I did not remove the land line from our home. If I were a small business how long would I be in business if treated customers as Verizon has done here? It is time Verizon steps up, accepts responsibility, fixes their problem(s) and considers compensates their loyal customers for poor (NO) service.
Was this review helpful to you?Verizon
(0 stars) |
528 | Iris,
Albuquerque, NM 87120 |
For those of you that live in the greater Albuquerque - Rio Rancho area, I have been a Verizon wireless customer since 2001 and have never seen such problems with the Big Red's service. I have actually just converted 10 family members to Verizon that all had previously been with T-Mobile for 5-13 years. After the iPhone 4S was released they all had to have it and I convinced them that AT&T was not the right service provider to go with and that Verizon was the ultimate wireless service provider. Boy did I stick my foot in my mouth on this one. Just when they all activated there iPhones on October 14th 2011 that is when we got a big slap in the face. We basically all live in the greater Albuquerque and Rio Rancho, NM area and have zero service. This sounds exactly like what AT&T went through when they activated over a million iPhones in 2007. Our 3G and signal strength goes from 1 bar to 4 bars to zero bars all within a few seconds. I am a Network Engineer for a living and I drive all over Albuquereque and I can honestly say that this problem is an issue all throughout the entire city. Being a Network Engineer and being able to understand how networks and the wireless technology work, I put two and two together and came to the conclusion: having a huge amount of new customers added to a network, all while Verizon was in the middle of activating new Altel towers that were purchased back in 2009 and also while Verizon was trying to get ready to roll out there new 4G LTE technology to Albuquerque; these are the reasons why Verizon is having so many issues on there network here in New Mexico. You see everything is always planned logically and theorectically on paper. Many times the numbers do add up on paper and it all makes sense but knowing that it is only planned in THEORY is the key word. Rolling new services out in a production environment instead of a TEST environment is most likely the culprint in this situation. Verizon had problems that they did not anticipate and are now having to backtrack and troubleshoot in a live network which is all affecting the end users which are the Verizon customers. The problem that hit a nerve for me is that I used to have excellent Verizon service at my home. In September 2011 I started to have an extreme disruption in service and had zero service inside of my own home. After submitting a number of call tickets into Verizon there conclusion resulted in letting me know that unfortunately after reconfiguration of the newly aquired Altel towers, my service in my home area is considered 'MARGINAL" service and if I wanted to have better service, I was going have to buy a NETWORK EXTENDER piece of equipment for $299.00 that is not even guaranteed to give me better service. Verizon also had the nerve to say that my house could be effecting the network service(so now I guess wireless service is not even suppose to be used indoors inside the comfort of my own home?), by the way there way I checked and there is zero service in my front yard in my back yard or on the sides of the house. Verizon should have atleast offered this network extender free of cost because they are the cause of my loss of service at my home. I guess Verizon has grown too BIG RED for the customers especially ones like me that have been faithful for 12 + years.This to me is so LUDACRIS that I pay$135.00 a month thinking that I am paying a higher rate than other wireless service providers because Verizon is suppose to have the best network. In the past that has served to be TRUE, but today it seems as though this is the beginning to the end of Verizons great network era. Verizon's customer service used to be excellent and is now sub-par and even rude(much longer wait times also), Network service is non-existent(but to Verizon there are no problems with there network). I am tired of all of the excuses and the run-around, I would just love some straight answers from Verizon and not a bunch of made up stories and lies. Now they are even blaming the problems on my device "iPhone 4S", so how come Sprint and AT&T are not having the same problems around New Mexico if that is the case? I am now in the market for a new wireless service provider. Not happy about it but I can no longer stand behind a company that does not support there customers and there own NETWORK. My home is in Rio Ranch, NM but I work in Albuquerque, NM would anyone be able to let me know how the following wireless service providers networks are around the metro: Sprint, AT&T,T-mobile ????????? I would definitely appreciate the feedback so that I can make an educated decision when I finally choose to switch wireless service providers. I will be taking my 10 family members with me as well as any friends that I can convince to swtich with me. We all need to make a stand just like the OCCUPY movement protests. Corporate greed is in full effect and we as the common folk are being stepped all over. I would not be suprised if my post gets deleted by the BIG RED. P.S. Come switch with me, large numbers gets CORPORATE attention, look what happened with NETFLIX. Thank you!
Was this review helpful to you?Verizon
(1 star) |
Paseo Del Norte | Louisiana,
Albuquerque, NM 87113 |
I've had persistent coverage problems that appear like the 3G coverage is in / out. It's extremely apparent in my neighborhood. VZW has been working a trouble ticket for weeks. No credit offered, no relief from my contract with only 2 months to go. I'm fully committed to leaving VZW after 10 years because I can't use my phone in my heavily populated neighborhood in Albuquerque. If they would offer early termination, I'd take it. I have no other choice. My calls for customer service and tech support are only possible using my comcast land line. They are just sucking money out of me hiding behind a contract. If I knew how to get out of the contract (breach? lack of service while accepting payment?) I would. AT&T works fine in my house, proven by other AT&T friends. The problems VZW has are not limited to indoor use. They exist outside, driving, walking, standing still, holding lightening rod, legs crossed... consistently sucks. They will lose a decade customer (24k over 10 years) over this. Sure hope their transition to 4G network offsets the pissed off customer base they are losing.
Was this review helpful to you?Verizon
(2 stars) |
Montano N Coors | Dellyne N Coors,
Albuquerque, NM 87120 |
I have the LG revolution and it sucks lately I've been getting dropped calls and when I receive a call it don't let me answer till its missed. Verizon service has gone down so bad I'm thinking of just canceling the service and now that we got 4g lte it seriously doesn't make a difference on the speed of the service what a shame!
Was this review helpful to you?Verizon
(2 stars) |
East of Tramway, No. of Indian School | Tramway / Indian School,
Albuquerque, NM 87112 |
We've lived here for a year and a half. Within the past 3-4 months, our reception has drastically decreased - from no dropped calls / signal weakness, to constant dropped calls. We now rarely see more than two bars. Verizon says they're sorry but nothing they can do. Could not satisfactorily explain why we used to have great service and don't now.
Was this review helpful to you?Verizon
(5 stars) |
Coors,
Albuquerque, NM 87120 |
I work for a cellular company, and just for the record, no carrier can guarantee coverage indoors. It's in the customer agreements. I have family in my house that have Sprint, and I have Verizon. Half the time they can't keep a call while I can have full service on my Verizon phone.
Was this review helpful to you?AT&T
(0 stars) |
Hwy. 165 | Perdiz Rd.,
Placitas, NM 87043 |
AT&T stinks. This phone gets no reception until we get to a high hill before the S-curves heading towards I-25. I am saddened that the two companies that might provide service here, probably won't provide service here. It is hard to spend $50-$80 / month on cell phone services, when the phone won't even work where I live.
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