I cannot get cell service in my home. I was told by Verizon technician that it would cost me $249.00 to get a network connection. I feel that is ridiculous. I have been a loyal Verizon customer since 2006. My neighbor (two doors away) received that same network connector free! I believe that I should also be able to get the Network Connector free.Was this review helpful to you?
Often no reception at all inside my house. I can get up to 3 bars if I go outside, but usually I only get 1 or 2 bars even outside... sometimes none outside. ATT says their cell towers are working properly so the only way to fix this is to buy a 3g cell from them. $149 for the 3g cell. I just can't believe ATT claims they have good service in ABQ... although I guess if they get enough people to buy their boosters maybe they do.Was this review helpful to you?
Can't make or receive calls for a week very spotty.Was this review helpful to you?
The service is atrocious, around Paseo del Norte and universe or rainbow area I don't trust them to even make an emergency 911call, I tried complaining, but there attitude is tough and if you cancel you will be penalized. Around the state its worse, I travel the northern New Mexico area and they are the worst service I've had over the years. Just trying to complete the contract I signed, will bad mouth them any chance I get not only for there service but there arrogance.Was this review helpful to you?
No issues with call quality or dropped calls, but the 4g LTE coverage is non-existent. Multiple calls to Verizon have resulted in accusations that it's my phone's fault (self induced hardware problems), suggestions that it's the sim card (which they refuse to actually send me a new one), or statements that the coverage in this area is "exceptional." Multiple checks on the phones of both friends and family when they're at my place confirm that it's purely a Verizon coverage problem. That is, unless all 6 phones were also bad... It's a shame that Verizon's once great customer service seems to be going the way of Sprint before I dropped them nearly a decade ago.Was this review helpful to you?
It's not perfect service, but I've seen plenty of Verizon customers suffering with shoddy service while I'm solidly connected. It works almost all over New Mexico, and their customer service is usually very quick to call me back. Keep in mind that most of the reviews here are from before 2013. I've had a great experience with them for the past few years.Was this review helpful to you?
Downtown reception is horrible, in fact most of Albq service is bad. Downloads suck. Got my best reception at Navajo Lake, WTF!Was this review helpful to you?
Alot of dropped calls and dead spots everywhere! It's affordable but you get what you paid for!Was this review helpful to you?
Love saving money... affordable phone bill huge plus. Mike at Cricket store on Menual has incredible customer service, is patient and very helpful. This is the 2nd phone same model I'm testing... the 1st phone did not drop calls. 2nd phone says "service unavailable" dead zones paseo &I-25... then again on tramway exit off I-25 drops call. I got service in Socorro and all over the rest of city.:)Was this review helpful to you?
I live in an adobe house with tin roofs, a wireless nightmare, and as I watch people with all other phone networks suffer in our house, T-Mobile has always worked very well here. Always 4G, not always LTE. They have been working on the towers over at this intersection for more than 4 weeks, (October / November 2014). Verizon is so bad here that I had to drive 2 miles away just to initialize my sis-in-law's new Verizon phones. She lives in old town ABQ and her phone only works AT ALL in a few spots in her house. Why she hangs with Verizon is beyond me.Was this review helpful to you?