Moved to ABQ from So CA last month. From the day I got into ABQ, I've had problems with internet connections. Internet connection was spotting at best throughout the city. Unable to use navigation apps consistently, which I have to depend on. I have contacted Sprint almost on a daily basis. Last talked to Jackie Supervisor for Accounts. She was rude and condescending. I am requesting waiver of early termination fees as Sprint service here in ABQ is poor in regards to data. I need a service which will provide consistent access to internet. I have been with Sprint since 2010 in So CA. Never had a problem with service nor a reason to contact customer service. Now that I need to relay on internet access, I've received unreliable service and poor customer service.Was this review helpful to you?
I finally am receiving 4g lte coverage from Sprint. I was driving home yesterday and my son told me, I have 4g on my phone, I did look down at my phone and sure enough I was receiving 4g signal. It's almost the same footprint of the wimax signal. But the signal soon faded once you heading westbound passing San Mateo Blvd. I'm sure Spring is testing 4g in area and hope Albuquerque lights up around here with 4g soon.Was this review helpful to you?
After looking at the Sprint coverage map for Albuquerque Westside, I can see why the service is so bad--there are only two towers covering Cottonwood Mall and south to I-40. Also, there are rumors going around about Sprint upgrading their ABQ service to LTE, but that is not in the forseeable future. Most of what ABQ is seeing now is 3G 'equipment upgrades' which probably equates to installing the newer equipment from the LTE upgrades in other states to ABQ. If you decide to purchase a VM phone or Sprint service, and live on West-side, make sure you keep your 30 day return receipt and note phone and data reliability. My experience has been marginal to bad, but I already spent over $1,000 for three phones, which apparently can't be switched to any other service--even though I paid for them. Arrgh.Was this review helpful to you?
Switched from Verizon because of plan cost and data limitations to Virgin Mobile, about two years ago. Initially, VM signal at my house was marginal, but useable. The low signal caused the phone battery to last only a day. When I have been out of town, in Phoenix or San Francisco, the Sprint network there is great, and the phone battery lasts two to three days. In the last few months, phone coverage on the West side has gotten substantially worse. There are times when phone just won't work from my house at all. The phone might show 3 or 4 bars, but it won't connect a call. Not sure what is going on. Hopefully, Sprint is in the process of upgrading towers to LTE, which is the rumor. Not going to stick with VM, which has a 'reasonable' cost for 300 minutes talk, and unlimited text and data for $30 / mo, much longer if service doesn't get better.Was this review helpful to you?
I've been with Cricket for about 8 years. When I first started with them, they were the only cell phone carrier that offered unlimited talk time. When smart phones came out, they added unlimited text and data, no contract required. I don't travel around the city as much as I once did, but two of my friends stop by, one has Verizon and the other has Sprint and I am frequently he only one with any bars. The other big attraction is that my bill is lower than either one of theirs. My friends both plan to change when their contracts are finished.Was this review helpful to you?
T-Mobile is the WORST! I tried calling 911 three times to report a dangerous situation on the interstate. I had 4 bars and the first 2 calls to 911 were dropped. I called T-Mobile to file a complaint and find out what was wrong and they were useless. I finally had to file a complaint with the FCC. That says it all!Was this review helpful to you?
I have to say Sprint has improved on cell coverage dropped calls are decressing and call quality improving data is intermitent ran several speed tests around ABQ some parts of ABq get 33kbps but in my area and work area I'm getting 1.45mbps down.89 mbps u. And work area near montgomery and wyoming I'm getting 2.89 to 3.56 mbps down and 1.89 mbps up which is a.HUGE improvment on 3G data been informed ABQ should see LTE on the east side of the river by mid febuaray to Mid March and the rest of the city and metro area will follow by the Sprint store on coors near i40. Due to this 4g lte upgrade of installing new network vision towers and upgrading and installing new equipment on legacy towers which causes 3g disruption, dropped calls and poor call quality Sprint is giving me and other people on Sprint compesation by crediting my bill 25 dollars which makes my monthly amount lower. Bill has never changed n I've had a 8 / 10 experience with sprint. Will suggest them to anyone just dont get with Verizon they are a nightmare from hell.Was this review helpful to you?
I regret leaving Sprint for verizon, I'm getting frequent dropped calls, texts dont go through, and 4g lte is no where to be found near bernalillo, my bill has gone up, I have roaming charges and they wont credit or fix my bill, they said 4g lte will be also in gallup and roswell where I travel I go through dead zones from clines corners to roswell along 285 and i40 from abq to gallup service is spotty. I know one things for sure Verizon DOES NOT HAVE UNLIMTED DATA!seriously 8gb a month and throttle speeds thats not unlimted. Come tax returns porting back to Sprint and leaving Verizon behind! Wont suggest Verizon to anyone! Get Sprint, AT&T or Tmobile.Was this review helpful to you?
I have been a Sprint customer for 5 years. Network reception has gone from bad to worse. Renewed one of my 4 Iphone 5 contracts 5 months ago because the sales person told me Sprint wase finalizing upgrades to the ABQ Cell Towers -DONT BUY THEIR LIES!- Bunch of crooks, that's what they are. :(Was this review helpful to you?
Great coverage anywhere inside of Albuquerque! And since they've added 4G LTE to the metro area, my data speeds are phenomenal! I honestly cannot believe anyone else would stay on a contract with a carrier that charges them up the wazoo for the same, if not worse, coverage than what I get, AND with unlimited unthrottled data!Was this review helpful to you?