T-Mobile
(1 star) |
Terra Alta / City Heights, and Airport Area,
San Diego, CA 92105 |
I have been a customer of T-Mobile for 6 years. They used to have good network coverage with reasonable price. I have the unlimited data, calls and text plan. Starting 2015 their LTE coverage is becoming the worst, the network strength shows full bars however when you try to use internet it is very slow. call quality is horrible, drops often.I was hoping that they would upgrade their system with time instead they are getting worse. Now they are forcing me to change carrier.
Was this review helpful to you?T-Mobile
(0 stars) |
Balboa | Genessee,
San Diego, CA 92117 |
Worst carrier on the planet. No reception most of the time and the store tells you to call customer service and customer service tells you to go to the store, so no one will ever help you. they have the send you to the other department run around down to a science. I've been trying to get service and they are very happy to take my money, but could care a less about getting my phone to work! T-Mobile spends all of its money telling people how great their network is, but nothing on getting the network to work. Literally every other carrier gets great service in my neighborhood, except T-mobile. Do not believe their advertisements. They get horrible reception all across America! Zero stars is too high a rating for these guys and ther upper management is completely dishonest. So Cal VP, says if you didnt have service you should have called customer service, which I did dozens of times and they just said go in to the store, which I did dozens of times and they said, well we can't help you, so you have to call customer service. At the end of the day you've wasted hours and hours of your time and your phone doesn't work. I actually bought a cheapo phone at WalMart and use their AT&T ervice and have great reception, but wish I'd never ever done business with T-Mobile! Absolutely the worst cellular company on the planet with horrible reception and absolutely no intention of ever trying to get their customers phones to ever work!
Was this review helpful to you?T-Mobile
(4 stars) |
Hatton St.,
San Diego, CA 92111 |
T mobile has given me good signal in most of San Diego.
Was this review helpful to you?T-Mobile
(1 star) |
Greek Church Park St. | Park St. ,
San Diego, CA 92103 |
Refund requested on all services provided extremely poor Services an area that it is promised I will get the ultimate high speed and pay the ultimate premium price no service is given or very little service a given at certain times and the reception is god awful you can't stream any YouTube videos anything that you want to stream it gets cut off phone calls get cut off constantly it's the worst service ever !
Was this review helpful to you?T-Mobile
(1 star) |
House In North Park on Madison Ave. | Texas St.,
San Diego, CA 92116 |
Have been a customer for 10+ years with on-going network problems even with a cell signal booster provided by T-Mobile. If this was unplugged, I wouldn't have service but the service was spotty. The reason I stuck with them that long was because my bill stayed the same amount every month unlike the other service providers. The poor network is on my last nerve so I am finally switching today.
Was this review helpful to you?Verizon
(2 stars) |
Fir and Pentuckett,
San Diego, CA 92104 |
Lg g2. Phone replaced, extender being used, and still, dropped phone calls. I was told to report each dropped call by dialing #48th and then reporting problem. Sometimes calls are just speaking to dead air until you look at phone and realize there is no one there. Going on two years of this waiting for contract to end. My husband has never had a problem with his little track phone. Guess who disappears at contracts end?
Was this review helpful to you?T-Mobile
(0 stars) |
Genessee | Clairemont Mesa,
San Diego, CA 92117 |
My girlfriend talked me into going with T-Mobile on her plan, which we now call T-Imaginary, because if it rains or there is a lot of wind, T-Imaginary doesn't work and rarely works when the sun is shining. When we complained about our spotty service, the manager at the Balboa T-Mobile office near Genessee talked us into getting a landline with unlimited long distance for when our T-Mobile cell phones have no service. We signed a 2-year contract and the land line never ever worked. We'd go into the Balboa Office and they'd tell us to call their customer service. We'd call customer service and they'd tell us to go into the store. This went on for 2 years and we paid our bill for the non-working land line every month for 2 years. When we moved T-Mobile charged a $200 disconnect fee for the land line that had never worked and the asst store manager later told me that a lot of people had the same problem because of a bad coding sequence in our area. The store manager referred our case to the VP in charge of So Cal and he said that we should have called customer service, which we did and they referred us to the store every time we'd called. We'd go into the store and they'd again refer us to the customer service 800 line, who would refer us right back to the Balboa office. We did have AT&T come out and verify our lines were working, when T-Mobile said that this must be our problem. We ended going with AT&T, while still paying for T-mobiles non-working service, so the land lines definitely worked. T-Mobile was happy to bill us for these two years, because we'd signed their 2-year contract, but never actually got phone service from T-Mobile. T-Mobile uses the store-customer service back to store service run around game to keep from ever having to do any price adjustments or getting your service to actually work. T-Mobile is the most dishonest company in America, and has the worst reception and customer service in San Diego or any where on the east coast or southern US (that we have visited). Horrible! Not even deserving of 1 star! Straight Talk with Verizon, Sprint and Cricket are all better than T-Mobile :(
Was this review helpful to you?Verizon
(1 star) |
Morgan Run,
Rancho Santa Fe, CA 92091 |
In the Morgan Run area of RSF, the Verizon coverage is poor. In some cases, not good enough to make or receive calls on a Samsung Note 3. I have been disappointed with Verizon response to the problem. They look at the make and say coverage should be fine. Wrong. It's clearly not based on a Samsung Note 4 also. They invite you to buy a Verizon Microcell to you as your home. So it cost me an additional $175 to get enough coverage to make and receive calls. It works ok but don't try to take a call through RSF. Also, if you do manage to hold on to a call, it will be dropped as soon as the Microcell finds you. No call hand off here people -- go ahead and redial that I guess. I'm seriously looking at Google Fi with the Nexus 6P instead of Verizon.
Was this review helpful to you?AT&T
(1 star) |
Lone Dove | Camino San Bernardo,
San Diego, CA 92127 |
- dropped calls - 2 signal bars most at best - ATT claims having issues in the area - to be fixed
Was this review helpful to you?Cricket
(1 star) |
E Main St. | Jamacha Rd.,
El Cajon, CA 92021 |
Cell reception is not very good where I live. I never have more than 2 circles on my phone. Works fine when I leave my house though. My last 2 android phones were like this too.
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