A couple of weeks ago, my phone started losing inbound audio on nearly every call; this had happened before occasionally, but never consistently. On a 5 minute call, I'd have 2 or 3 periods of about 30-40 seconds when I couldn't hear the other person; occasionally they couldn't hear me, but usually it was me not hearing them. My Nokia lumia 830 had always been a bit quirky, so I thought it was the problem, and bit the bullet to buy a $240 refurb iPhone 5s. After hours of transferring all my info, I still had the problem on the new phone. So I called T-Mobile customer service, and they told me the towers in my area were fine (that one was "undergoing modernization" but that there were 9 others, so there shouldn't be any issues), so it must be my sim card. They offered a new sim card, but I had to go get it. I did. Same problem. I called T-Mobile again, and the engineers said they were escalating the problem. I had to call several times, because the issue kept cropping up, and once or twice the call got dropped, too. I finally got a text saying it might take 72 hours to fix. This text was impossible to reply to. 2 or 3 days later, I called again; they said the trouble ticket hadn't been put in properly. This time, when I gave the rep my zip, he said "ohhhh! there are a lot of tickets in that area"--so obviously they DID know there was a problem here. Most maddening of all is the lack of an email address of someone who will ACTUALLY TAKE RESPONSIBILITY for solving this and communicating with me, so that I DON'T HAVE TO KEEP CALLING. It's their problem--they should fix it. I've spent hundreds of dollars (on a new phone I didn't need) and at least 15 hours trying to deal with the fact that your phone service currently doesn't function properly. If I don't receive a substantial (like, 2-month free) credit and an immediate answer telling me when this problem will be solved, I'm giving up on T-Mobile permanently. I know the service is dicey in rural areas; it's supposed to be good in urban areas, like where I live. This is completely ridiculous, and their way of managing customer service is the worst of any company I've dealt with--even Qwest--which is truly saying something.Was this review helpful to you?
T-Mobile has the highest data, text, and call performance at the top of the hill. I am a Verzion Wireless Employee, and neither my personal Verizon Phone, nor my Concession phone gets service - no calls, no text, no 1xRTT / 3G / LTE. The same issue occurs with my corporate AT&T line, though for calls, text, EDGE / 3G / 4G / LTE. My Sprint phone, does get call, text, and data (band 25 / band 26) but is much slower than T-Mobile (band 4) and has both higher ping, and latency. T-Mobile is by far, the best MISP in the Seattle area.Was this review helpful to you?
Verizon coverage is really good in Seattle I think. Especially on the water while boating everyone knows that Verizon has the best coverage in the San Juan islands. I rarely have issues... My friends with t mobile have a ton of issues. ATT has good service in Seattle tooWas this review helpful to you?
Barely 1 bar here. Calls don't come in and I don't receive text messages. Leave my property and drive toward Winslow and "bang" here comes all of the notifications saying I missed calls and texts roll in. We work at home and some days I don't need to leave so you can imagine my frustration. We will never give up our landline in case of emergencies at home and in case school needs to reach us. The City of BI needs to do more about this issue.Was this review helpful to you?
No reception in the house at all. I have to go outside to make calls and even then I only get 2 bars.Was this review helpful to you?
Calls from the Veterans hospital go straight to voice mail. Do not show on call logsWas this review helpful to you?
Signal cuts in and out, showing 4 bars and then 1 and 4 again. Cannot keep a call going for more than 10 minutes without losing sound and eventually dropping the call entirely. Text messages frequently fail to send.Was this review helpful to you?
Once you see the cell tower locations in our area it becomes clear- closest one south is at the locks and closest one north is past Greenwood and 105th...Was this review helpful to you?
I have no reception in my apartment. Two years now with missing important calls / making important calls. It's Sprint through Boost. I'm beyond frustrated. I have to go outside my building to call. Everyone knows my business. So sad. I'm switching to Metro PCS. It has to be better.Was this review helpful to you?
Two days in a row no signal strength here. Searching... wtf?Was this review helpful to you?