The past few weeks our ATT cell service on all 3 of our iPhones has been awful. We have had good ATT service at our home in this area for 13 years. What has changed?Was this review helpful to you?
On the maps it says I should have coverage. When I am home I get none. A few calls to VZ and I was escalated to "Tier 2 engineers" who would apparently determine that I was in fact bouncing between two towers that are both just out of range from the looks of things. In other words they can't fix anything. So the solution would be a network extender. They want $250 for this thing!? I just came from Sprint where I got an AirRave for FREE. Before that I had AT&T and I got a MicroCell for FREE! Why, in the bluest of blue **** would I pay a DIME for a network extender?! So that I can boost VZ signal for a 1000' radius for my neighbors? I live in close proximity to several people and I'm sure they will enjoy the bonus but I am not footing that bill.Was this review helpful to you?
A couple of weeks ago, my phone started losing inbound audio on nearly every call; this had happened before occasionally, but never consistently. On a 5 minute call, I'd have 2 or 3 periods of about 30-40 seconds when I couldn't hear the other person; occasionally they couldn't hear me, but usually it was me not hearing them. My Nokia lumia 830 had always been a bit quirky, so I thought it was the problem, and bit the bullet to buy a $240 refurb iPhone 5s. After hours of transferring all my info, I still had the problem on the new phone. So I called T-Mobile customer service, and they told me the towers in my area were fine (that one was "undergoing modernization" but that there were 9 others, so there shouldn't be any issues), so it must be my sim card. They offered a new sim card, but I had to go get it. I did. Same problem. I called T-Mobile again, and the engineers said they were escalating the problem. I had to call several times, because the issue kept cropping up, and once or twice the call got dropped, too. I finally got a text saying it might take 72 hours to fix. This text was impossible to reply to. 2 or 3 days later, I called again; they said the trouble ticket hadn't been put in properly. This time, when I gave the rep my zip, he said "ohhhh! there are a lot of tickets in that area"--so obviously they DID know there was a problem here. Most maddening of all is the lack of an email address of someone who will ACTUALLY TAKE RESPONSIBILITY for solving this and communicating with me, so that I DON'T HAVE TO KEEP CALLING. It's their problem--they should fix it. I've spent hundreds of dollars (on a new phone I didn't need) and at least 15 hours trying to deal with the fact that your phone service currently doesn't function properly. If I don't receive a substantial (like, 2-month free) credit and an immediate answer telling me when this problem will be solved, I'm giving up on T-Mobile permanently. I know the service is dicey in rural areas; it's supposed to be good in urban areas, like where I live. This is completely ridiculous, and their way of managing customer service is the worst of any company I've dealt with--even Qwest--which is truly saying something.Was this review helpful to you?
T-Mobile has the highest data, text, and call performance at the top of the hill. I am a Verzion Wireless Employee, and neither my personal Verizon Phone, nor my Concession phone gets service - no calls, no text, no 1xRTT / 3G / LTE. The same issue occurs with my corporate AT&T line, though for calls, text, EDGE / 3G / 4G / LTE. My Sprint phone, does get call, text, and data (band 25 / band 26) but is much slower than T-Mobile (band 4) and has both higher ping, and latency. T-Mobile is by far, the best MISP in the Seattle area.Was this review helpful to you?
Calls from the Veterans hospital go straight to voice mail. Do not show on call logsWas this review helpful to you?
No service here for Verizon at all on the east hill. Tried several iphones, then note, now s7 edge and still 1g speeds IF IM LUCKY on the east hill in kent. Calls just dont work, texts do not send, I dont receive them, data is god awful.Was this review helpful to you?
Signal cuts in and out, showing 4 bars and then 1 and 4 again. Cannot keep a call going for more than 10 minutes without losing sound and eventually dropping the call entirely. Text messages frequently fail to send.Was this review helpful to you?
I have had this carrier through my son's plan for 3 years with no problems. I don't download a lot of data, but, never had an outage. He recently changed it to Verizon an I got an I phone 6S (was forced to get new phone) Reception lousy;was told yesterday that I have to buy a $400 extender;does not seem like good practice if I am to pay a monthly fee.Was this review helpful to you?
I have no reception in my apartment. Two years now with missing important calls / making important calls. It's Sprint through Boost. I'm beyond frustrated. I have to go outside my building to call. Everyone knows my business. So sad. I'm switching to Metro PCS. It has to be better.Was this review helpful to you?
Still get pretty good reception with ATT but am mostly on wifi around here at work in SLU. Live in Ballard and get pretty good coverage there too. I have a iphone 4s so data download is slow but can't tell if it's phone or ATT since I can only get 3G. Don't have much coverage once I get into the mountains, but pretty sure on one does. My friend with Verizon and iphone 6s loses coverage going to Crystal Mountain or Stevens Pass as well.Was this review helpful to you?